Client Advisor, Patek Philippe - Palm Beach

Tourneau|Bucherer; Palm Beach (FL); On-site; USD 60,000 - 100,000; Full time

Job summary

Tourneau|Bucherer in Palm Beach, FL seeks a Client Advisor-Patek Philippe to drive revenue through luxury watch sales and exceptional client service. The role focuses on building lasting client relationships, leveraging CRM, and providing an elevated in-store experience while meeting monthly sales targets.

The ideal candidate has extensive luxury retail experience, strong presentation and communication skills, and a passion for watches.

Qualifications

• 5+ years of luxury retail experience, watch knowledge highly preferred.
• Proven track record in consultative selling and building clientele.
• Impeccable presentation and strong verbal/written communication for client development.
• Team player with professional demeanor.
• Flexible schedule required across a retail week.
• Exemplary integrity and professionalism.
• Polished appearance and positive attitude.
• Bi-lingual proficiency is a plus for international clients.

Responsibilities

• Meet or exceed sales objectives monthly, quarterly and yearly.
• Deliver the Patek Philippe experience to every client.
• Develop potential clients through walk‑in traffic and clienteling.
• Utilize CRM to follow up with clients and manage relationships.
• Maintain and grow existing clients while reaching new prospects.
• Assist store team in all selling processes as needed.
• Understand daily and weekly sales targets and actions to reach them.
• Attend product trainings to increase knowledge.
• Incorporate feedback from managers to improve performance.

Skills

Luxury retail experience

Client development

Communication skills

Professional appearance

Team player

Flexible schedule

Integrity

Bi-lingual (bonus)

Education

Bachelor's degree or equivalent in business or related discipline

Job description

Job Title: Client Advisor-Patek Philippe
Reports to: Store Director
Division: Retail

OVERVIEW

The Client Advisor-Patek Philippe is responsible for generating revenue for the company through the
sales of Patek Philippe and other luxury watches while providing an outstanding client experience
reflective of Patek’s image as the finest timepiece in the world. The Client Advisor-Patek Philippe
is expected to build strong, long lasting relationships with clients as well as creating networks
with which to meet legitimate client leads. This includes strategically following-up, embracing and
utilizing the CRM system and tools and handling escalated issues with outstanding diplomatic skills.

ESSENTIAL JOB RESPONSIBILITIES

Meeting or exceeding sales objectives

• Provide the Patek Philippe experience to all clients.
• At a minimum, must meet sales objectives for any given month, quarter and year.
• Develop potential clients through walk-in traffic.
• Clienteling - focus on developing long-term relationships with the client so that they are more
  likely to think about visiting and buying from the store in the future. As appropriate, follow-up
  with clients utilizing the CRM system. This may include but is not limited to birthday cards,
  holiday cards, informing clients of new merchandise and inviting customers to special
  events/campaigns.
• Maintain and grow existing clients and reach new prospects.
• Assist team in other areas of the store and sales process where needed.
• Clearly understand daily sales objective and how it relates to weekly and monthly
  targets.
• Attend training sessions to increase product knowledge.
• Readily accept and incorporate constructive advice given by managers on how to improve sales
  performance.

Ensure an outstanding client experience

• Work to create a positive, inviting and fun environment for the discerning client.
• Be enthusiastic and demonstrate a passion for watches.
• Create a relationship with the client:
• Greet the client when they enter the store.
• Listen to the needs of the client and ask discovery questions.
• Demonstrate outstanding product knowledge to educate the client and address their needs.
• Understand available inventory within store and if needed, at other Tourneau|Bucherer stores.
• Create excitement with the client about the product.
• Ultimately gain the client’s trust.
• Partner with other Client Advisors as appropriate to make a sale.
• Obtain client information utilizing the CRM system to build an on-going relationship.
• In the event that the client contact results in a sale, efficiently close and process the sale
  to include accurate warranty completion and cleaning/sizing/setting of the watch.
• Provide superior after-sale service to all Tourneau|Bucherer clients.
• Be solution oriented, using all available tools to resolve issues with diplomatic
  skill.
• Keep management informed of potential product, as well as client issues.

Inventory and visual display at the selling floor level

• Ensure the precise set up and breakdown of the displays.
• Maintain pristine selling floor environment during the business day.
• Ensure proper care and handling of all merchandise and company assets, by complying with company
  directives such as “Care & Handling” and “Packing Standards” guidelines.

Patek Ambassador

• Be a well presented and a professional representative of the brand, both in the store as well as
  at external functions.
• Fully understand the brand image and convey that image consistently while representing the
  brand
• Fully understand the history of the brand and incorporate in the day to day sales functions of
  the brand.
• Uphold the policies and procedures as set forth by Tourneau|Bucherer.
• Maintain a positive attitude and be a contributing member of the Tourneau|Bucherer
  team.
• Update and maintain knowledge on the brand, product, procedures, policies and the
  competition.

QUALIFICATIONS

• 5+ years of strong luxury retail experience, watch knowledge highly preferred.
• Proven track record in consultative selling with a passion for building clientele and
  selling.
• Impeccable presentation and excellent verbal and written communication skills with knowledge and
  experience with client developing.
• Team player.
• Must be able to work a flexible schedule throughout the week.
• Exemplary level of integrity and professionalism at all times.
• Must have a polished and professional appearance with a positive attitude.
• Adaptable with an attitude of continuous learning.
• A Bachelor’s degree or equivalent in business or related discipline is preferred.
• Bi-lingual language proficiency is a plus to cater to our international customer base

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.