Client Advisor (Part-Time) - Boca Raton Town Center

FashionUnited; Boca Raton, Northern (FL, KY); Hybrid; USD 21,000 - 30,000; Part time

Job summary

Moncler in Boca Raton Town Center is seeking a Part-Time Client Advisor. Welcome clients, cultivate relationships, and drive sales while upholding the Moncler Client Promise and brand standards.

Top candidates will have at least 2 years in luxury retail or client-focused service, strong English communication skills, and a professional presentation. Knowledge of MS Word/Excel/Outlook is a plus, with a team-oriented, flexible attitude.

Qualifications

• Minimum 2 years of retail experience, preferably luxury.
• Hospitality or client-oriented roles accepted in lieu of retail.
• Fluent English; additional languages are a plus.

Responsibilities

• Welcome every client and deliver exceptional client experiences per brand standards.
• Develop and cultivate long-lasting client relationships and proactively reach out to clients.
• Drive sales goals and KPIs, review personal KPI achievement and adjust approach.
• Learn brand and product knowledge and maintain visual merchandising standards.
• Collaborate with operations to follow company policies and assist with inventory prep.
• Handle customer charges, repairs and holds, and support training needs when required.

Skills

Retail experience

Customer service

Interpersonal skills

Teamwork

Professional presentation

English communication

Tech savvy (MS Word, Excel, Outlook)

Tools

MS Word

MS Excel

Outlook

Job description

Client Advisor (Part-Time) - Boca Raton Town Center

Client Advisor (Part-Time) - Boca Raton Town Center

Overview

The Client Advisor is a Brand Ambassador who embodies the Moncler Client Promise and represents the Brand’s values in the execution of their role. Reporting to a Client Advisor Manager or Store Manager/Director, this role delivers exceptional client experiences by creating a welcoming environment, discovering client needs and guiding them across the brand, and cultivating relationships, while achieving and exceeding individual and store goals. As a Major, this role is also responsible for supporting the store team and business with Visual Merchandising or Training needs.

Your Impact

Team

• Perform as a team player and participate in all activities contributing to the overall objectives of the store.
• Contribute to and maintain a positive and collaborative work environment.

Client

• Welcome every client and provide the utmost client experience in accordance with the Moncler Client Promise and Client Experience standards.
• Develop and cultivate long-lasting client relationships through engaging conversation and active clientele management.
• Drive business and sales goals by proactively reaching out to existing clients and developing new clients.

Business

• Achieve and exceed sales goals and key KPIs (Average Dollar Transaction - ADT, Units per Transaction - UPT, Data Capture, Repurchase Rate, etc.).
• Review and analyze personal KPI achievement, actively proposing adjustment to sales approach to drive these KPIs and to exceed client expectations.
• Learn and master Brand and product knowledge.

Operations

• Collaborate with operations and store leadership to ensure the adherence of all Company policies and procedures.
• Support in inventory preparation and execution as necessary.
• Proactively follow up with customer charge sends, repairs, and holds.
• Support and maintain visual merchandising standards.
• Respect Moncler Brand standards in terms of grooming and behavior.

Qualifications

Education

• N/A

Work Experience

• Minimum 2 years of retail experience, preferably in a luxury environment.
• In lieu of retail experience, hospitality or other relevant client-oriented/service roles are acceptable.

Special Skills and Personal Attributes

• Team-oriented with excellent interpersonal skills.
• Client-centric individual who thrives in a fast-paced and dynamic environment.
• Fashion-forward, with a passion for the Brand, and general interest in the fashion/luxury goods industry.
• Professional presentation; able to communicate effectively both verbally and in writing with all clients, employees, and management.
• Dependable, punctual, and flexible.
• Ability to communicate in English required (written and verbal), additional languages preferred, but not required (Spanish, Mandarin, or Cantonese).
• Technologically savvy with proficiency in Microsoft tools (e.g. MS Word, MS Excel, Outlook.

Additional Information:

All tasks are not limited and/or restricted to this job description. Employees must comply with any reasonable requests from management to perform any other duties to fulfill the role's requirements.

Moncler Group is an equal employment opportunity employer.

Want to know more about working at Moncler?

Job Title:

Client Advisor (Part-Time) - Boca Raton Town Center