Client Advisor - New Orleans

Tiffany & Co; New Orleans (LA); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Tiffany & Co. is seeking a Client Advisor in New Orleans to embody the Tiffany brand in every client interaction and deliver a superior in-store experience. You will build long-lasting client relationships, exceed sales goals, and drive repeat business through a clienteling approach and elevated service.

The role requires flexibility for non-traditional hours in a luxury retail environment. With a passion for the Tiffany brand, you will engage clients, cross-sell across product pillars, and

Qualifications

• Experience in retail or luxury retail, or related client-facing roles.
• Proven track record in achieving commercial results.
• Ability to connect with clients.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Proficiency with POS systems and client tracking tools.
• Must have authorization to work in the United States.

Responsibilities

• Embody the Tiffany brand in every client interaction with a personal touch.
• Develop client relationships to drive repeat business and exceed sales targets.
• Foster a clienteling culture and promote an entrepreneurial spirit.
• Elevate in-store experiences by delivering memorable moments with Tiffany Touch.
• Connect clients with product pillars and showcase new arrivals through discovery.
• Convert client interest into sales while delivering exceptional service.

Skills

Client relationships

Sales excellence

Communication

Luxury retail awareness

Education

College degree

Tools

POS systems

Microsoft Outlook

Job description

Overview:

We expect our employees to deliver the Tiffany Experience to each client and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. We expect all employees to Live our brand ethics of optimism, love, inclusivity, and creativity.

For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design, and a dedicated commitment to corporate sustainability.

The CA must be able to think strategically while also being hands‑on in overseeing the day‑to‑day execution of the agreed upon strategy with a focus on clients, people and brand desirability. They will be open and approachable and will work with both the central team and the local teams in a transparent, united and mutually supportive manner. They must model and champion our core belief; People Make the Difference and our values; Be Creative & Innovative, Deliver Excellence and Cultivate an Entrepreneurial Spirit.

As a Tiffany Client Advisor you will:

• Hold the critical position of embodying the Tiffany brand in each client interaction using the Tiffany touch; your own flair for making each client’s experience extraordinary.
• Be an excellent communicator and brand ambassador. Your passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in all that you do.
• Develop client relationships and exceed commercial targets through the love of building your own business by developing client relationships and exceeding sales plan
• Foster a clienteling culture, encourage an entrepreneurial spirit, reinforce client development to grow outreach business.

Sales:

• Deepen the relationship with our clients to drive lifetime loyalty and spend.
• Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
• Capture client data. Cultivate new and existing client relationships.
• Deliver a significant portion of sales through repeat client business.
• Identify innovative ways to grow your business through delivering elevated client experience in each client appointment
• Drive business through key product pillars.
• Convert clients through curiosity and discovery daily

Service:

• Elevate in store experience by consistently delivering memorable moments to every client.
• Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch, your personal touch.
• Demonstrate Client Experience Behaviors identified within the NPS program. Embrace/Leverage client feedback to elevate every in-store experience to a memorable event
• Execute best practices by optimizing hospitality and store amenities to create unique experiences and act on NPS performance and client feedback.
• Connect with your client’s wardrobe to ‘style them’

Experience

Required:

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving Commercial results.
• Ability to connect with the client
• Flexibility to work non‑traditional hours, including days, nights, weekends, and holidays.
• Ability to work with a diverse client base.
• Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
• Must have authorization to work in the United States or in the country where the position is based.

Desired:

• A college/university degree.
• Proficiency in multiple languages.
  

#LI-Onsite