Client Advisor - Coral Gables

LVMH Group; Coral Gables (FL); On-site; USD 30,000 - 39,000; Full time

Job summary

A leading luxury retail brand is seeking a Tiffany Client Advisor in Coral Gables, Florida. This role involves embodying the Tiffany brand while delivering exceptional client experiences. Candidates should possess retail or hospitality experience, strong communication skills, and a passion for building client relationships. Flexibility in working hours and authorization to work in the United States are necessary. Join a team committed to excellence and sustainability while pursuing your passion for luxury.

Qualifications

• Experience in retail or hospitality with a client focus.
• Proven track record of achieving commercial results.
• Flexibility to work non-traditional hours.
• Must have authorization to work in the United States.
• Ability to work with a diverse client base.
• Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
• Must have authorization to work in the United States or in the country where the position is based.

Responsibilities

• Embody the Tiffany brand in client interactions.
• Develop client relationships to exceed sales targets.
• Deliver memorable in-store experiences.
• Capture and cultivate client data.
• Deepen relationships to drive lifetime loyalty and spend.
• Consistently achieve monthly, quarterly, and annual store targets.
• Capture client data and grow outreach with clients.
• Deliver significant sales through repeat client business.
• Identify ways to grow business via elevated client experiences in appointments.
• Drive business through key product pillars.

Skills

Retail or luxury retail experience

Excellent communication skills

Ability to connect with diverse clients

Entrepreneurial spirit

Flexible hours

Tools

Point of Sales (POS) systems

Client tracking systems

Microsoft Outlook/email

Job description

We expect our employees to deliver the Tiffany Experience to each client and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. We expect all employees to Live our brand ethics of optimism, love, inclusivity, and creativity

For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design, and a dedicated commitment to corporate sustainability.

The CA must be able to think strategically while also being hands-on in overseeing the day-to-day execution of the agreed upon strategy with a focus on clients, people and brand desirability. They will be open and approachable and will work with both the central team and the local teams in a transparent, united and mutually supportive manner. They must model and champion our core belief; People Make the Difference and our values; Be Creative & Innovative, Deliver Excellence and Cultivate an Entrepreneurial Spirit.

As a Tiffany Client Advisor you will:

• Hold the critical position of embodying the Tiffany brand in each client interaction using the Tiffany touch; your own flair for making each client’s experience extraordinary.
• Be an excellent communicator and brand ambassador. Your passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in all that you do.
• Develop client relationships and exceed commercial targets through the love of building your own business by developing client relationships and exceeding sales plan
• Foster a clienteling culture, encourage an entrepreneurial spirit, reinforce client development to grow outreach business.
• Deepen the relationship with our clients to drive lifetime loyalty and spend.
• Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
• Capture client data. Cultivate new and existing client relationships.
• Deliver a significant portion of sales through repeat client business.
• Identify innovative ways to grow your business through delivering elevated client experience in each client appointment
• Drive business through key product pillars.
• Convert clients through curiosity and discovery daily

Service:

• Elevate in store experience by consistently delivering memorable moments to every client.
• Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch, your personal touch.
• Demonstrate Client Experience Behaviors identified within the NPS program. Embrace/Leverage client feedback to elevate every in-store experience to a memorable event
• Execute best practices by optimizing hospitality and store amenities to create unique experiences and act on NPS performance and client feedback.
• Connect with your client’s wardrobe to ‘style them’

Experience & Qualifications

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving Commercial results.
• Ability to connect with the client
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Ability to work with a diverse client base.
• Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
• Must have authorization to work in the United States or in the country where the position is based.