Client Advisor, Miu Miu Neiman Marcus Beverly Hills

PRADA; Beverly Hills (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

PRADA, a leader in luxury fashion, seeks a dedicated client advisor in Beverly Hills to guide clients through the brand world and deliver an extraordinary shopping experience.

As a brand ambassador, you will nurture relationships, capture client data in the CRM, stay aligned with omni-channel processes, and collaborate with teams to drive sales while upholding the highest standards of service and product knowledge.

Qualifications

• Experience delivering exceptional customer service in luxury retail.
• Strong communication and interpersonal skills.
• Ability to build lasting client relationships.
• Knowledge of current fashion trends.
• Fluency in English; additional languages are a plus.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and meeting their needs with excellent service.
• Capture Customer data into the CRM to foster personalized connections and future opportunities.
• Embrace and promote the Omni Channel mindset across touchpoints.
• Collaborate with colleagues to ensure a consistent exceptional in-store experience.
• Welcome and serve customers with an outstanding in-store experience at all times.
• Proactively engage in cross selling with all Departments to maximize sales and KPIs.
• Stay up-to-date with fashion trends and brand/product knowledge.
• Handle customer questions and liaise with management as needed.
• Maintain shop floor and visual displays to high standards and follow stock procedures.
• Contribute to security awareness and prevent product theft.

Skills

Customer service

Luxury retail

Relationship building

Teamwork

Communication skills

Product knowledge

Tools

CRM system

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

JOB PURPOSE

To be the “ambassador” who convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of the Brands. As such, to be responsible to maximize the individual and team sales, providing an extraordinary and memorable luxury customer experience placing the Client above all, discovering their needs and expectations, fostering meaningful relationships and developing their Brand loyalty.

RESPONSIBILITIES

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”.
• Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team player and partner with fellow colleagues, foster open andconstructivecommunication,to ensure a consistent exceptional experience and contribute to apositiveworkingenvironment, embracing Diversity and inclusion values.
• Welcome and serve the customer providing an excellent in-store experience at all times.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts.

KNOWLEDGE AND SKILLS

Passion for selling and stores

Curiosity and interest in luxury/fashion, art and design

Experience of building a long-lasting relationship with clients

Being able to work in team as well as alone

Excellent communication and interpersonal skills

Ambition, resilience, self motivation, result driven and problem solving

Passion and knowledge of the managed product category

English is a must other languages are a plus

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.