Client Advisor - Madison

US04 Richemont North America, Inc.; New York (NY); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental and vision benefits

401(k) with employer match

Paid time off

Job summary

Panerai USA, LLC is seeking a dedicated Client Advisor for its New York boutique. You will welcome clients, lead the selling ceremony, and build lasting relationships while maintaining brand standards and boutique appearance.

The role requires luxury service excellence, strong English communication, and a proactive approach to meet sales targets and participate in brand training sessions. Benefits reflect Richemont standards and a client-focused culture.

Qualifications

• Minimum of 2 years in the luxury retail industry, in a sales function.
• Fluent in English; additional languages are a plus.
• Strong selling skills and customer service mindset.
• Curious and self-motivated, with excellent attention to detail.
• Excellent communicator with ability to develop a network.

Responsibilities

• Consistently achieve/exceed monthly and yearly turnover and KPI targets.
• Support in achieving/exceeding Boutique overall target.
• Welcome and handle customers’ requests, lead and manage all steps of the sale following Panerai Selling Ceremony.
• Identify high-potential sales leads and follow up to generate opportunities.
• Develop CRM database through accurate prospect/customer data capture and relationship building.
• Maintain impeccable boutique appearance and adhere to brand guidelines.
• Provide excellent client experience and seamless SAV support.

Skills

Luxury service mindset

Sales skills

Team player

Interpersonal skills

Attention to detail

Excellent communicator

CRM familiarity

Tools

CRM systems

Microsoft Office

Job description

Founded in Florence in 1860, Panerai forged its reputation by developing precision instruments and professional watches for the Royal Italian Navy, renowned for their reliability and functional design. Rooted in performance, purpose, and precision, the Maison embraces its heritage while pushing the boundaries of innovation, combining Italian design with Swiss expertise. Today, Panerai continues to create tool watches that serve as trusted companions for every adventure, even in the most demanding environments.

Responsibilities (or Mission) SALES

• Consistently achieve/exceed monthly and yearly turnover and KPI’s targets set by Boutique Manager and management.
• Support in achieving/exceeding Boutique overall target.
• Actively participate to the briefings and contribute to the development of the Boutique performance.
• Welcome and handle customers’ requests, lead and manage all steps of the sale following Panerai Selling Ceremony.
• Identify high-potential sales lead, perform targeted and diligent follow up to generate product selling opportunities.
• Identify and customer’s needs to suggest and promote products accordingly.

BRAND & PRODUCTS KNOWLEDGE

• Know the Maison’s products, their availabilities, the delivery status, the brand’s DNA and history and be able to share it with customers.
• Develop a good understanding of competition and luxury industry through self-learning and trainings.
• Actively participate to all brand’s training sessions.

BOUTIQUE OPERATIONS & MAINTENANCE

• As brand ambassador, always show an impeccable presentation, according to our guidelines.
• Understand and comply with all policies and procedures established by the company (security, inventory, products delivery…).
• Manage the boutique’s daily business (boutique opening/closing, inventory, repairs process…).
• Participate in maintaining excellent boutique appearance in accordance with exterior and interior boutique environment guidelines (grooming, visual merchandising…).
• Assist with special projects when needed.

CLIENT RELATIONSHIP MANAGEMENT

• Contribute to the development of Boutique database by consistently and accurately capturing prospects/customers data for follow up and relationship building, meet individual KPI’s targets.
• Develop and manage the attributed client portfolio by cultivating new and existing relationships through exceptional service and other Panerai CRM initiatives.
• Applies CRM relational strategy as per Headquarters’ guidelines.
• Assist Boutique Manager in developing CRM action plans, and participate to boutique or off-site events.

CUSTOMERS SERVICE

• Provide excellent client experience by maintaining the highest degree of product knowledge, professionalism and courtesy during and after the sale.
• Ensure seamless customers experience when handling SAV requests.
• Ensure customers’ requests are followed up and solved in due time (call back…).
• Client Advisor can perform other duties as determined by Boutique Manager.

Key Performance Indicators

• Individual sales target
• Transformation rate
• Average Price
• CRM KPI’s (data quality and volume…)
• Mystery Shopping

Qualifications

• Minimum of 2 years in the luxury retail industry, in a sales function.
• Strong sense of luxury service and aesthetics.
• Fluent in English, additional language skills are a plus.
• Result and action oriented.
• Strong selling skills.
• Team player with good interpersonal competences and empathy.
• Curious and self-motivated, with excellent customer service mindset.
• Strong attention to detail with ability to handle multiple tasks simultaneously.
• Excellent communicator, able to develop a network.
• Excellent computer skills.

Benefits

Richemont offers a generous compensation and benefits package for eligible employees.

We Offer – United States Employee wellbeing is a top priority at Richemont.

We offer a comprehensive benefits program to support employees and their loved ones.

Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change. At Richemont, We Craft the Future! Expected Salary Range: $26-28 hourly. In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.