Client Advisor, Full Time

FERRAGAMO USA INC; Clarksburg (MD); On-site; USD 35,000 - 60,000; Full time

Job summary

A luxury retail company in Clarksburg is seeking a Client Advisor to provide exceptional customer service and build client relationships. This role involves active leadership on the sales floor, fostering a positive team environment, and transforming client experiences. Ideal candidates should possess strong interpersonal skills, a passion for style, and prior retail experience. The position can be full-time or part-time and requires the ability to work flexible hours, including weekends.

Qualifications

• Caring and authentic client advisor with a passion for style.
• In-depth knowledge of luxury client desires.
• Proficient English; second language preferred.

Responsibilities

• Demonstrate active leadership on the selling floor.
• Transform client experiences into magical moments.
• Promote cross-selling to increase sales metrics.

Skills

Effective communication

Interpersonal skills

Storytelling

Multi-tasking

Computer knowledge for inventory

Job description

About Us

Founded in 1927 by Salvatore Ferragamo, the Group is a key player in the global luxury industry, known for its expert craftsmanship and exquisite range of shoes, leather goods, apparel, silk products and accessories. Our dynamic team of approximately 3,800 professionals is based across our Florence Headquarters and regional offices worldwide, operating about 400 directly managed stores.

Position Overview

We are currently looking for a Client Advisor for our Clarksburg location. The Client Advisor provides excellent and specialized customer service by creating emotionally enriched relationships with clients, developing and nurturing meaningful and loyal client relationships through personal connections and CRM initiatives; manages and drives sales by understanding client desires and creating a hand‑crafted experience.

Responsibilities

Inclusive Leadership – Demonstrate active leadership on the selling floor, drive individual and team objectives, and be accountable for sales results.

Collaboration – Actively promote a positive work environment through teamwork and collaboration, assist operations team by maintaining stock.

Customer Centricity – Transform each client experience into magical moments, engage in selling ceremony, cultivate long‑term authentic bond with clients, promote cross‑selling to increase UPT sales metrics, capture customer data in the CRM.

Agility – Think innovatively to create tangible value, perform sales through various channels, understand company KPIs, identify strategies to enhance performance, recommend merchandise across all channels.

Qualifications

Caring, authentic, trusted client advisor with a passion for style.

In-depth knowledge of luxury client desires, needs, and expectations.

Effective communicator with personal care and empathy.

Storytelling and engaging question skills.

Computer knowledge for inventory tracking.

Proficient English; second language preferred.

Prior retail or luxury retail experience preferred.

Strong interpersonal and communication skills; ability to read, write and interpret instructional documents.

Multi‑tasking, flexible, able to work independently and as part of a team.

Physical Requirements

This position involves constant moving, talking, hearing, reaching, grabbing, carrying and standing for extended periods. May involve stooping, sitting, kneeling, crouching, and climbing step stools. Lifting of at least 20 lbs.

Schedule

Regular and reliable attendance, normally 5 days a week. Full‑time schedule (37.5 hrs) or part‑time schedule (20‑29 hrs). Required to work a variety of hours, including mornings, evenings and weekends as needed.

DEI Commitment

We are committed to building a diverse workplace where inclusivity is valued across gender, age, disability, race, ethnicity, nationality, culture, religion and sexual orientation.

Equal Employment Opportunity Statement

Ferragamo USA Inc. and its subsidiaries are Equal Employment Opportunity employers.

Disability Accommodation

We are committed to providing reasonable accommodation to applicants and employees with disabilities. Please let us know if you require accommodation.