Client Advisor -Houston Outlet

FERRAGAMO; Cypress (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

FERRAGAMO is seeking a dedicated Client Advisor for our Houston Outlet location in Texas. The ideal candidate will provide excellent customer service, developing personal connections and managing sales. Bring your passion for style and client relationships to drive sales performance and create memorable experiences.

Responsibilities include sales leadership, client relationship management, and maintaining a high store standard. Join a dynamic team that values innovation and inclusivity.

Qualifications

• Intuitive sales associate with a passion for style and client experience.
• Strong communication skills to handle clients with care and empathy.
• Ability to multitask and remain attentive to customer needs.

Responsibilities

• Drive individual and team sales objectives on the selling floor.
• Transform client experiences into magical moments.
• Promote cross-selling to increase sales metrics.

Skills

Client relationship management

Sales expertise

Communication skills

Empathy

Team collaboration

Job description

At Ferragamo, we're more than just building a brand. We are redefining luxury fashion, committing to evolving and innovating sustainably with a unique blend of elegance and modernity. We make our clients feel energized, surprised, and valued, all with a passion for Italian craftsmanship.

About Us

Founded in 1927 by Salvatore Ferragamo, the Group is a key player in the global luxury industry, known for its expert craftsmanship and exquisite range of shoes, leather goods, apparel, silk products and accessories. Our dynamic team of approximately 3,800 professionals is based across our Florence Headquarters, regional offices worldwide and around 400 directly operated stores across Europe, the Americas and Asia.

Ferragamo is certified as a Great Place to Work.

The part you will play

We are currently looking for a Client Advisor for our Houston Outlet Location

The Client Advisor provides excellent and specialized customer service by creating emotionally enriched relationships with clients, developing and nurturing meaningful and loyal client relationships through personal connections and CRM initiatives, and managing and driving sales by understanding client desires and creating a hand‑crafted experience for the client to achieve the best sales performance.

The Responsibilities

• Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results.
• Actively promote a positive work environment through teamwork and collaboration.
• Assist operations team by maintaining stock of designated area on selling floor and in stock room.

Customer Centricity

• Transform each client experience into magical moments by creating a hand‑crafted experience, and engage in the selling ceremony that makes the client feel confident and energized.
• Cultivate a long‑term authentic bond with clients by making them feel the experience is truly about them.
• Play an active role on the selling floor, and take action to ensure a memorable client experience, putting the client at the center of every decision. Demonstrate expert styling and brand knowledge.
• Promote cross selling to increase UPT sales metrics.
• Capture customer data in the company’s CRM database to connect with clients to maintain and develop relationships.

Agility

• Think innovatively about how we can improve and create tangible value and magic for the client.
• Sales – in person, telephone, email, etc. – which includes having the physical ability to wait on customers and fit them properly with shoes.
• Clearly understand company set KPIs and identify strategies to enhance performance standards.
• Take an aggregate approach to identify and recommend merchandise across all channels.

What you'll bring

Qualifications

• Caring, authentic trusted client advisor: intuitive sales associate with a passion for style.
• Act first of the client and their experience, with in-depth knowledge of the desires, needs and expectations of luxury clients.
• A powerful communicator, handling clients with personal care and empathy.
• Master of storytelling and the art of asking engaging questions.
• Courageous with ideas, innovative in approach, always ready to grow and learn.
• Computer knowledge to track inventory.
• Proficient English; knowledge of a second language preferred.
• Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents.
• Ability to effectively communicate with customers, peers, and management, and to communicate on the telephone with proper etiquette.
• Ability to multi‑task while being attentive to customers and remaining flexible to the needs of the business.
• Ability to work as part of a team and take initiative independent of direct supervision.

Physical requirements

• Constant moving, talking, hearing, reaching, grabbing, carrying, and standing for extended periods.
• May occasionally involve stooping, sitting, kneeling, crouching, and climbing step stools.
• Involves lifting of at least 20 lbs.

Schedule

• Regular and reliable attendance, normally 5 days a week.
• Full‑time schedule (37.5 hours); part‑time schedule (20‑29 hours per week).
• Required to work a variety of hours, which may include mornings, evenings, and weekends based on store needs.

OUR DEI COMMITMENT TO YOU

At Ferragamo, you can play your part and express your uniqueness. We are committed to building a diverse workplace in which inclusivity is valued in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs, and sexual orientation.

Equal Employment Opportunity Statement

Ferragamo USA Inc. and its subsidiaries is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy), or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability, or membership in any other protected class under applicable law.

Disability Accommodation

Ferragamo is committed to providing reasonable accommodation to applicants and employees with disabilities. Please tell us if you require reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.