Client Advisor - Crabtree Valley

JCPenney; Raleigh (NC); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical/dental/vision

Paid vacation/holidays

401(k) with company match

Associate discount

Eight paid holidays

Job summary

Catalyst Brands is seeking a sales professional to provide a personalized in-store experience, focusing on luxury suiting, tailoring, and clienteling. You will build a robust client book, deliver expert styling advice, and coordinate fittings for Made-to-Measure products.

Role requires strong communication, relationship-building, and a polished appearance, with flexibility to work retail hours including evenings and weekends. Experience in luxury fashion and CRM/POS proficiency are essential.

Qualifications

• 2+ years of experience in luxury fashion, suiting, or high-end retail.
• Proven ability to build and maintain long-term client relationships (clienteling experience required).
• Exceptional communication and presentation skills with discernment of clientele.
• High attention to detail and a passion for delivering outstanding service.
• Professional, polished appearance and demeanor.
• Proficiency in CRM and POS systems; ability to manage and grow a personal client book.

Responsibilities

• Provide a personalized, high-touch experience to every client, understanding their lifestyle and wardrobe needs.
• Develop and maintain an active client book through relationship building, outreach, and follow-up.
• Offer expert advice on luxury suiting, tailoring, and style coordination for timeless wardrobes.
• Conduct wardrobe consultations and styling sessions in-store and by appointment.
• Grow Made-to-Measure sales through client consultation, measurements, fit evaluation, and styling guidance.

Skills

Clienteling

Luxury fashion

Styling advice

Relationship building

Communication

Professional appearance

Tools

CRM

POS systems

Job description

Key Responsibilities

• Provide a personalized, high-touch experience to every client, understanding their lifestyle, fit preferences, and wardrobe needs
• Develop and maintain an active client book through relationship building, outreach, and consistent follow-up
• Offer expert advice on luxury suiting, tailoring, and style coordination to help clients build timeless wardrobes
• Conduct wardrobe consultations and styling sessions both in-store and by appointment
• Grow the Made-to-Measure business by cultivating and driving sales of custom clothing through expert client consultation: deliver an elevated experience that encompasses fabric consultation, measurement taking, fit evaluation, and trim and styling guidance; leverage deep product knowledge and refined client engagement skills to build lasting relationships and achieve custom clothing sales targets
• Confidently assist clients in close proximity to take measurements and adjust fit and styling
• Achieve and exceed individual and store sales goals through exceptional service and product knowledge
• Manage the full clienteling process - from initial introduction to post-sale follow-up and long-term relationship cultivation
• Maintain visual and operational excellence within the boutique, ensuring the environment reflects the brand's standards
• Stay informed on seasonal collections, fabric selections, and industry trends to confidently educate clients
• Collaborate with tailors and production teams to ensure a perfect fit and seamless client experience
• Represent the brand with professionalism, discretion, and authenticity at all times

Qualifications

• 2+ years of experience in luxury fashion, suiting, or high-end retail
• Strong understanding of men's and/or women's tailoring, fit, and fabrics
• Proven ability to build and maintain long-term client relationships (clienteling experience required)
• Exceptional communication and presentation skills, with a natural ability to connect with discerning clientele
• High attention to detail and a passion for delivering outstanding service
• Professional, polished appearance and demeanor
• Proficiency in CRM and POS systems; ability to manage and grow a personal client book
• Flexibility to work retail hours, including evenings and weekends

What you get

• If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match.
• All associates are eligible for an associate discount on Catalyst Brands merchandise.
• For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year.
• All store hourly associates scheduled to work on a designated holiday will receive additional compensation.
• *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com

Pay Range

USD $18.00/Hr -USD $25.25/Hr.