Client Advisor - Williamsburg Premium Outlets

JCPenney; Williamsburg (VA); In loco; USD 26.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee discount

Medical/dental/vision benefits

Descrizione del lavoro

Catalyst Brands seeks a polished luxury fashion consultant to deliver bespoke and ready-to-wear experiences in our Williamsburg boutique. You will build lasting client relationships, provide expert wardrobe guidance, and ensure service reflects our brand's sophistication.

With 2+ years in luxury retail, you will manage client book, advise on tailoring, and collaborate with tailors to guarantee a perfect fit. This role requires evening/weekend availability and a keen eye for detail.

Competenze

• 2+ years in luxury fashion, suiting, or high-end retail.
• Proven clienteling experience and ability to build long-term relationships.
• Strong communication and presentation skills with discerning clients.
• Proficient with CRM and POS software; flexible with retail hours.

Mansioni

• Provide personalized, high-touch client service and wardrobe guidance.
• Develop and maintain an active client book through outreach and follow-up.
• Advise on luxury suiting, tailoring, and style coordination.
• Conduct wardrobe consultations in-store and by appointment.
• Grow Made-to-Measure sales via fabric consultation, measurements, and fit evaluation.
• Assist clients with measurements and alterations as needed.
• Meet and exceed store sales goals through expert service.
• Manage clienteling from introduction to post-sale follow-up.
• Maintain boutique visuals and brand standards.
• Stay updated on seasonal collections and trends to educate clients.
• Collaborate with tailors and production teams for perfect fit.
• Represent Catalyst Brands with professionalism and discretion.

Conoscenze

Clienteling

Relationship building

Luxury fashion knowledge

Communication

Attention to detail

Professional appearance

CRM familiarity

POS experience

Evenings & weekends

Strumenti

CRM systems

POS systems

Descrizione del lavoro

This role is ideal for someone who values craftsmanship, style, and personalized service. The successful candidate will be responsible for building lasting client relationships, offering expert wardrobe guidance, and delivering an exceptional bespoke and ready-to-wear experience that reflects the sophistication of our brand.

Key Responsibilities

• . Provide a personalized, high-touch experience to every client, understanding their lifestyle, fit preferences, and wardrobe needs
• . Develop and maintain an active client book through relationship building, outreach, and consistent follow-up
• . Offer expert advice on luxury suiting, tailoring, and style coordination to help clients build timeless wardrobes
• . Conduct wardrobe consultations and styling sessions both in-store and by appointment
• . Grow the Made-to-Measure business by cultivating and driving sales of custom clothing through expert client consultation: deliver an elevated experience that encompasses fabric consultation, measurement taking, fit evaluation, and trim and styling guidance; leverage deep product knowledge and refined client engagement skills to build lasting relationships and achieve custom clothing sales targets
• . Confidently assist clients in close proximity to take measurements and adjust fit and styling
• . Achieve and exceed individual and store sales goals through exceptional service and product knowledge
• . Manage the full clienteling process - from initial introduction to post-sale follow-up and long-term relationship cultivation
• . Maintain visual and operational excellence within the boutique, ensuring the environment reflects the brand’s standards
• . Stay informed on seasonal collections, fabric selections, and industry trends to confidently educate clients.
• . Collaborate with tailors and production teams to ensure a perfect fit and seamless client experience
• . Represent the brand with professionalism, discretion, and authenticity at all times.

Qualifications

• . 2+ years of experience in luxury fashion, suiting, or high-end retail.
• . Strong understanding of men's and/or women's tailoring, fit, and fabrics.
• . Proven ability to build and maintain long-term client relationships (clienteling experience required).
• . Exceptional communication and presentation skills, with a natural ability to connect with discerning clientele.
• . High attention to detail and a passion for delivering outstanding service.
• . Professional, polished appearance and demeanor.
• . Proficiency in CRM and POS systems; ability to manage and grow a personal client book.
• . Flexibility to work retail hours, including evenings and weekends.

What you get

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on Catalyst Brands merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com

Pay Range

USD $18.75/Hr -USD $26.25/Hr.