Client Advisor

MCM; Dallas (TX); On-site; USD 25,000 - 34,000; Full time

Job summary

MCM in Dallas seeks a dedicated Luxury Retail Sales Associate to deliver exceptional service and drive sales in a fast-paced luxury environment. You will engage clients, manage relationships, and support seamless shopping experiences across store operations.

The role requires a minimum of two years in luxury retail, outstanding interpersonal skills, and a proactive, energetic attitude focused on achieving sales targets and customer satisfaction.

Qualifications

• Minimum of two years’ experience in luxury retail environment.
• Excellent interpersonal and communication skills are required.
• Strong understanding of customer service needs and priorities (internal and external).
• Ability to thrive in a high-paced environment and multi-task with ease.
• Positive, outgoing, high-energy personality that is entrepreneurial and sales focused.

Responsibilities

• Provide exceptional sales and customer service.
• Build relationships using client-book, mailings and post-sale follow up.
• Exceed monthly sales goals and develop weekly selling plans and strategies.
• Maintain visual standards and general housekeeping of the selling floor.
• Assist customers with repairs and advise on best fit of pieces; may create custom designs.
• Assist in inventory maintenance in stockroom and on the selling floor.

Skills

Luxury retail experience

Interpersonal skills

Customer service oriented

Multitasking

Sales driven

Job description

Our Brand

• MCM is a luxury lifestyle goods and fashion house founded in 1976 with an attitude defined by the cultural Zeitgeist and its German heritage with a focus on functional innovation, including the use of cutting‑edge techniques.
• Today, through its association with music, art, travel, and technology, MCM embodies the bold, rebellious and aspirational.
• Always with an eye on the disruptive, the driving force behind MCM centers on revolutionizing classic design with futuristic materials.
• Appealing to the 21st Century Global Nomad generation - MCM’s millennial and Gen Z audience is genderless, ageless, empowered and unconstrained by rules and boundaries.
• MCM is currently distributed online and in 650 stores worldwide including Munich, Berlin, Zurich, London, Paris, New York, Hong Kong, Shanghai, Beijing, Seoul, Tokyo, Middle East and more.
• For further information about MCM: www.mcmworldwide.com

Working with us

• With a highly collaborative workforce working from offices and stores around the world, MCM established a multinational/multicultural organization.
• To uphold the culture & value of MCM, we intend to fulfil our corporate social responsibility by implementing the following values and to comply with high degree of legitimacy and ethical standards.
• Our employees make the best efforts to become high-performing individuals who reflect the diversity of the communities in which we work and live.
• MCM’s commitment to diversity and inclusion includes recruiting and retaining employees from diverse backgrounds and experiences, creating awareness of diversity issues and benefits, and fostering a supportive environment where inclusivity is expected and prioritized.
• We have zero tolerance in any form of harassment, insultation, ostracization or groundless defamation of any other person.

Requirements

Key Responsibilities

• Responsible for providing exceptional sales and customer service.
• Initiates and builds relationships and core personal business through creative selling and use of client-book, mailings, and completes sale through post sale follow up.
• Exceed monthly sales goals on a consistent basis, establish weekly sales plan and selling strategies
• Assists in maintaining the visual and general maintenance of the selling floor
• Handle customer's repairs and advised clients about best fit of pieces according to clients' needs and as such created new custom design pieces
• Assist in the maintenance of all inventories in the stockroom and on the selling floor

Experience & Key Competencies

• Minimum of two years’ experience in luxury retail environment, required.
• Excellent interpersonal and communication skills are required
• Strong understanding of Customer Service needs and Customer (internal and external) priorities
• Ability to thrive within a high paced environment, ability to multi-task with ease.
• A positive, outgoing, high-energy personality that is entrepreneurial and sales focused.
• Computer skills to include operation of retail point of sale system, Word, Excel and email
• Must possess a strong desire for fashion, and be results driven