Client Advisor

MCM WORLDWIDE; Central Valley (NY); On-site; USD 32,000 - 52,000; Full time

Job summary

MCM WORLDWIDE is seeking a luxury retail professional to deliver exceptional sales and customer service in a fast-paced environment. You will build client relationships, leverage a client-book and mailings, and support sales through post-sale follow‑up.

The role requires a minimum of two years’ experience in luxury retail, excellent communication skills, and comfort with POS systems, Word, Excel and email; a results-driven, energetic personality is essential.

Qualifications

• Minimum of two years’ experience in luxury retail environment.
• Excellent interpersonal and communication skills.
• Strong understanding of Customer Service needs and priorities.
• Ability to thrive within a high paced environment and multi-task.
• Positive, outgoing, high-energy and sales-focused.

Responsibilities

• Responsible for providing exceptional sales and customer service.
• Initiates and builds relationships and core personal business through client-book, mailings, and post-sale follow up.
• Exceed monthly sales goals and contribute to selling strategies.
• Assist in maintenance of the selling floor visuals and merchandising.
• Assist in stockroom and selling floor inventories.

Skills

Luxury retail experience

Interpersonal skills

Customer service

High-paced environment

Sales-oriented

POS system proficiency

Microsoft Word/Excel/Email

Tools

Retail POS system

Email/Office suite

Job description

Our Brand:

MCM is a luxury lifestyle goods and fashion house founded in 1976 with an attitude defined by the cultural Zeitgeist and its German heritage with a focus on functional innovation, including the use of cutting‑edge techniques. Today, through its association with music, art, travel, and technology, MCM embodies the bold, rebellious and aspirational. Always with an eye on the disruptive, the driving force behind MCM centers on revolutionizing classic design with futuristic materials. Appealing to the 21st Century Global Nomad generation – MCM’s millennial and Gen Z audience is genderless, ageless, empowered and unconstrained by rules and boundaries.

Description

MCM is a luxury lifestyle goods and fashion house founded in 1976 with an attitude defined by the cultural Zeitgeist and its German heritage with a focus on functional innovation, including the use of cutting‑edge techniques. Today, through its association with music, art, travel, and technology, MCM embodies the bold, rebellious and aspirational. Always with an eye on the disruptive, the driving force behind MCM centers on revolutionizing classic design with futuristic materials. Appealing to the 21st Century Global Nomad generation – MCM’s millennial and Gen Z audience is genderless, ageless, empowered and unconstrained by rules and boundaries.

MCM is currently distributed online and in 650 stores worldwide including Munich, Berlin, Zurich, London, Paris, New York, Hong Kong, Shanghai, Beijing, Seoul, Tokyo, Middle East and more.

For further information about MCM: www.mcmworldwide.com

Working With Us

With a highly collaborative workforce working from offices and stores around the world, MCM established a multinational/multicultural organization. To uphold the culture & value of MCM, we intend to fulfil our corporate social responsibility by implementing the following values and to comply with high degree of legitimacy and ethical standards.

Our employees make the best efforts to become high‑performing individuals who reflect the diversity of the communities in which we work and live. MCM’s commitment to diversity and inclusion includes recruiting and retaining employees from diverse backgrounds and experiences, creating awareness of diversity issues and benefits, and fostering a supportive environment where inclusivity is expected and prioritized. We have zero tolerance in any form of harassment, insultation, ostracization or groundless defamation of any other person.

Requirements

Key Responsibilities

• Responsible for providing exceptional sales and customer service.
• Initiates and builds relationships and core personal business through creative selling and use of client‑book, mailings, and completes sale through post sale follow up.
• Exceed monthly sales goals on a consistent basis, establish weekly sales plan and selling strategies
• Assists in maintaining the visual and general maintenance of the selling floor
• Handle customer's repairs and advised clients about best fit of pieces according to clients' needs and as such created new custom design pieces
• Assist in the maintenance of all inventories in the stockroom and on the selling floor

Experience & Key Competencies

• Minimum of two years’ experience in luxury retail environment, required.
• Excellent interpersonal and communication skills are required
• Strong understanding of Customer Service needs and Customer (internal and external) priorities
• Ability to thrive within a high paced environment, ability to multi-task with ease.
• A positive, outgoing, high‑energy personality that is entrepreneurial and sales focused.
• Computer skills to include operation of retail point of sale system, Word, Excel and email
• Must possess a strong desire for fashion, and be results driven