Client Account Support Senior Analyst: Native Japanese Fluent - Remote - Cigna Global Health Be[...]

Cigna Health and Life Insurance Company; United States; Remote; USD 55,000 - 93,000; Full time

Job summary

Join a forward-thinking company as a Client Account Support Senior Analyst, where your bilingual skills in English and Japanese will shine! This remote role offers the chance to provide exceptional support to clients, ensuring satisfaction and smooth operations. You'll engage in consultative thinking, manage complex inquiries, and facilitate communication between Japanese clients and corporate managers. With a comprehensive benefits package and a focus on health improvement strategies, this position is perfect for someone looking to make a meaningful impact in client relations while enjoying a flexible work environment.

Benefits

Comprehensive health benefits

Dental and vision insurance

401(k) plan

Tuition reimbursement

Paid time off

Annual bonus eligibility

Qualifications

• 12 months of experience in a client-facing role.
• Strong knowledge of Cigna Global products and administrative processes.

Responsibilities

• Respond to complex service inquiries for Japanese clients.
• Provide translation and maintain Japanese language materials.
• Organize meetings for Japanese and Corporate Clients.

Skills

Fluent in English

Fluent in Japanese (Katakana, Kanji, Hiragana)

Excellent communication skills

Data presentation skills

Project management skills

Education

Bachelor's degree or equivalent work experience

Tools

Microsoft Office applications

Sales tracking systems

Job description

Client Account Support Senior Analyst: Native Japanese Fluent - Remote - Cigna Global Health Benefits

Client Account Support Senior Analyst: Native Japanese Fluent - Remote - Cigna Global Health Benefits

Apply remote type: Remote

Locations: United States, Work at Home

Time type: Full time

Posted on: Posted 2 Days Ago

Job requisition id: 25005362

The position is responsible for responding to complex service inquiries, including post-sale support for new and existing clients, by being an English and Native Japanese speaker who can read, write, and speak fluently in Katakana, Kanji, and Hiragana. The role involves managing non-routine problems using independent judgment and discretion, ensuring client satisfaction with products and the overall service experience. It requires coordination with Japanese and Corporate Client Managers to meet service needs and prevent potential issues.

This position demands consultative thinking for real-time decisions and explanations to brokers or clients, covering topics such as benefits administration across platforms, product intricacies, and network operations. The candidate must balance capabilities with client expectations and set appropriate expectations with both new and existing clients.

Roles and Responsibilities

• Fluent in reading, writing, and speaking English and Japanese (Katakana, Kanji, Hiragana).
• Provide Japanese translation for emails, documents, presentations, and other client/broker materials.
• Create and maintain Japanese language materials as a technical resource.
• Organize and facilitate WebEx and Webinar meetings for Japanese and Corporate Clients or Brokers.
• Demonstrate thorough knowledge of product and service offerings and support organizational initiatives.
• Resolve complex inquiries, delegate tasks, solve non-routine problems, and ensure satisfaction for the Japanese and Corporate Client Management team.
• Develop direct relationships with Japanese clients and brokers under guidance from Japanese Client Managers.
• Travel with Japanese Client Managers to attend and present in internal and external meetings.
• Provide backup telephonic and email support for client managers.
• Manage and deliver reports to clients and brokers; assist with analytical assessments.
• Respond to emails and voicemails within 24 hours.
• Complete mandatory training on time to enhance knowledge and expertise.
• Support high-touch broker relationships as a Cigna Global broker advocate.
• Support ad hoc Salesforce.com reporting requests for Client Management.
• Assist in developing and documenting new or updated policies and procedures.

Qualifications

The ideal candidate will possess:

• Fluent in English and Japanese (reading, writing, speaking), with native proficiency in Japanese (Katakana, Kanji, Hiragana).
• Bachelor's degree or equivalent work experience preferred.
• At least 12 months of proven performance in a client-facing role such as Client Account Support.
• Strong knowledge of Cigna Global products and understanding of administrative processes and business objectives.
• Excellent communication and data presentation skills.
• Proficiency with Microsoft Office applications and sales tracking systems.
• Strong written, verbal, and critical thinking skills.
• Experience in marketing, account management, or related fields involving client interaction.
• Project management skills for health improvement strategies.
• Effective influencing, negotiating, organizational, and prioritization skills for internal and external interactions.

Additional notes:

• Reliable internet connection (cable broadband or fiber optic, minimum 10Mbps download/5Mbps upload) required for remote work.
• Salary range: $55,300 - $92,100 annually, depending on experience and location.
• Eligible for an annual bonus plan.
• Comprehensive benefits including health, dental, vision, 401(k), life insurance, tuition reimbursement, paid time off, and holidays.
• Visit Life at Cigna Group for more details.

About Cigna Healthcare

Cigna Healthcare, part of The Cigna Group, advocates for better health through all life stages, guiding customers through the healthcare system to empower healthier choices.

We consider applicants regardless of race, color, age, disability, sex, pregnancy, sexual orientation, gender identity, veteran status, religion, national origin, and other protected characteristics.

For reasonable accommodation requests, contact [e-mail].

We have a tobacco-free policy and may not hire tobacco/nicotine users in certain states unless they participate in a cessation program.

Criminal history considerations are in accordance with applicable laws.