Client Account Support Senior Analyst: Native Japanese Fluent - Remote - Cigna Global Health Be[...]

Cigna in; Bloomfield (CT); Remote; USD 55,000 - 93,000; Full time

Job summary

An established industry player is seeking a Client Account Support Senior Analyst fluent in both English and Japanese. This remote position involves providing exceptional service to Japanese clients, resolving inquiries, and ensuring a seamless experience. You'll be responsible for translating materials, organizing meetings, and developing strong relationships with clients. Join a forward-thinking company that values your expertise and offers a comprehensive benefits package, including health coverage and paid time off. If you're passionate about client service and thrive in a dynamic environment, this opportunity is perfect for you.

Benefits

Medical insurance

Vision insurance

Dental insurance

401(k) with company match

Tuition reimbursement

Paid time off

Paid holidays

Life insurance

Qualifications

• Fluent in English and Native Japanese, able to read/write in Katakana, Kanji, and Hiragana.
• 12 months experience in a client-facing role, preferably as a Client Account Support Associate.

Responsibilities

• Respond to complex service inquiries and ensure client satisfaction.
• Provide Japanese translation for client materials and facilitate meetings.

Skills

Fluent in English

Native Japanese speaker

Communication skills

Client management

Project management

Critical thinking

Education

Bachelor's degree

Tools

Microsoft Office

Salesforce.com

Job description

Client Account Support Senior Analyst: Native Japanese Fluent - Remote - Cigna Global Health Benefits (Finance)

Client Account Support Senior Analyst: Native Japanese Fluent - Remote - Cigna Global Health Benefits (Finance)

The position is responsible for responding to complex service inquiries including post sale support for new and existing clients by an English and Native Japanese speaker that can read, write and speak fluently in Katakana, Kanji and Hiragana. Manage solving non-routine problems using independent judgment and discretion and ensuring client satisfaction with products and the overall service experience. Coordinates with Japanese and Corporate Client Managers to ensure service needs are met and potential problems are averted.

This position will require consultative thinking when decisions are needed in real time and for brokers or clients. These decisions or explanations may include how benefits are administered across platforms, the intricacies of specific products and how our networks work. The person in this role must be able to balance capability with client desire and set expectations appropriately with new and existing clients

Roles and Responsibilities

• Required to be an English and Native Japanese speaker that can read, write and speak fluently in Katakana, Kanji and Hiragana
• Provides Japanese translation on emails, documents, presentations and other client/ broker materials
• Will act as a technical resource that will create and maintain Japanese language materials.
• Organizes and facilitates WebEx and Webinar meetings for Japanese and Corporate Client or Brokers
• Demonstrates thorough business knowledge about product and service offerings and supports rollout of organizational initiatives
• Responsible for resolving complex inquiries, delegated tasks, solving non-routine problems, and ensuring satisfaction with products and service for the Japanese and Corporate Client Management team.
• Develops an individual relationship with and interacts directly with Japanese clients and brokers, with guidance from Japanese Client Manager(s)
• Travels alongside Japanese Client Manager(s) to attend and present topics in internal and external client meetings
• Provides point of contact back up telephonic and email support for client manager(s)
• Manage and deliver host of reports directly to clients and brokers. Assists with analytical assessments
• Provide response to emails and/or voice mails within 24 hours
• Compliance with all mandatory training to broaden knowledge base and gain expertise. Completed on time by deadlines and with expected passing requirements
• Will work as a Cigna Global broker advocate as an internal partner to support a high touch broker.
• Supports all ad hoc Client Management Salesforce.com reporting requests.
• Provides partnership/support with development and documentation of new or updated policy and procedures for Client Management.

Qualifications

The ideal candidate will possess the following skills:

• Fluent reading, writing and speaking in English. Required to be a Native Japanese speaker and can read, write and speak fluently in Katakana, Kanji and Hiragana
• Bachelor's degree preferred or equivalent work experience
• Demonstrated solid performance as a Client Account Support Associate or similar client facing role for at least 12 months.
• Possesses astute knowledge of Cigna Global products. Understands CIGNA's administrative processes and broad business objectives.
• Excellent verbal/written communication and data presentation skills.
• Thorough understanding of multiple software and system-based applications such as Microsoft Office database and spreadsheets (Excel, PowerPoint, Word, sales tracking systems).
• Demonstrated mastery of written and verbal communication skills and critical thinking
• Requires background or experience in marketing, account management, account service, sales, or other areas requiring significant client and customer interaction.
• Proven project management skills for designing, implementing and promoting health improvement strategies for clients.
• Demonstrates experience with Influencing, negotiating, organizational and prioritization competencies required to effectively communicate and interact with all levels and functions within the organization, and with external partners.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 55,300 - 92,100 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [e-mail] for support. Do not email [e-mail] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.