Client Account Representative

Marsh & McLennan Companies; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is looking for a dedicated Account Representative to enhance client satisfaction and drive growth. In this hybrid role, you will support Account Managers by reviewing insurance contracts and addressing client inquiries. Your experience in account management and customer service will be key as you strengthen relationships, administer renewal tasks, and ensure timely delivery of services. Join a vibrant team that values professional development and fosters an inclusive culture, allowing you to make a significant impact on clients and communities alike. This is a fantastic opportunity to grow your career while working with talented colleagues.

Benefits

Professional development opportunities

Supportive leadership

Vibrant and inclusive culture

Career opportunities

Qualifications

• 2+ years of experience in account management or customer service.
• Fluency in English (spoken and written) is required.

Responsibilities

• Strengthen client relationships to drive growth and retention.
• Administer routine tasks as part of the annual renewal cycle.
• Collaborate with teams to ensure timely delivery of policies.

Skills

Account Management

Customer Service

Communication Skills

Interpersonal Skills

Task Management

Education

Bachelor's Degree

Job description

Company: Marsh

Description:

We are seeking a talented individual to join our team at Marsh McLennan. This role will be based in Bogotá. This is a hybrid role that has a requirement of working at least three days a week in the office.

As an Account Representative, you will provide seasoned support to Account Managers, ensuring a high level of client satisfaction by reviewing insurance contracts and responding to client inquiries. You will strengthen and maintain relationships with clients and client teams, driving growth and retention through exceptional service.

We will count on you to:

• Strengthen and maintain relationships with clients and client teams to provide best-in-class service and drive growth and retention.
• Administer routine tasks as part of the annual renewal cycle, ensuring all client needs are met timely and accurately.
• Monitor and report on the status of client deliverables and outstanding items.
• Work with Operations and Business to ensure timely delivery of policies, endorsements, audits, extensions, and cancellations to clients.
• Collaborate with the Client Onboarding team to coordinate onboarding activities for new clients, ensuring a smooth transition and integration of services.
• Respond directly to difficult client questions and requests, soliciting assistance from front office colleagues as needed.

What you need to have:

• 2+ years of experience in account management, customer service, customer support, administrative assistant or a related field.
• Bachelor’s Degree preferred.
• Must be fluent in English (spoken and written).

What makes you stand out:

• Experience in insurance or financial services.
• Strong interpersonal and communication skills.
• Ability to work independently and manage multiple tasks effectively.

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.