Client Account Manager - Water

Jacobs; Los Angeles (CA); Hybrid; USD 300,000 - 350,000; Full time

Benefits offered by this job

401(k) plan

Health benefits

Hybrid work model

Job summary

Jacobs is seeking a Client Account Manager to grow top-line revenue across Inland/Los Angeles water accounts. You will work with delivery teams to ensure client satisfaction and drive strategic actions to expand market share.

You will build trusted client relationships, lead multi-disciplinary teams, and mentor staff in business development. The role supports Jacobs’ hybrid work policy with in-person and remote collaboration.

Qualifications

• Bachelor’s degree in a technical or business management field or related work experience.
• Progressive experience in engineering or related disciplines within water market sectors.
• Strong business acumen and ability to respond to opportunities and win new work.
• Negotiations experience and ability to close deals with internal teams.

Responsibilities

• Represent Jacobs to clients with a solutions-focused approach.
• Identify, charter, and lead client service teams for execution.
• Secure management commitment and influence staff for pursuits.
• Advocate for clients by coordinating Jacobs resources to address needs.
• Develop at least 10 deep client relationships across client organizations.
• Coach service teams on Go/No Go decisions and ROI alignment.
• Lead a project team delivering key projects when appropriate.
• Engage in local programs and committees aligned with Jacobs values.
• Mentor Jacobs personnel in business development and sales.

Skills

Client relationships

Business development

Negotiation

Team leadership

Mentoring

Go/No Go coaching

Strategic thinking

Education

Bachelor’s degree

Job description

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.

Your impact

As a Client Account Manager (CAM), you will be responsible for building client relationships to drive top line growth across a subset of the Inland/Los Angeles water market. Additionally, working with our delivery team, as a CAM you will ensure that our clients are satisfied with our work products and solutions.

As a CAM, you will lead the following activities

• Representing Jacobs to the client in a positive, caring, solutions-delivery approach by engaging the broader firm
• Identifying, chartering, and leading client service teams to implement our strategy. These teams are comprised of multi-disciplinary project managers, technical staff, and regional practice leaders
• Securing management commitment and influence/attract key staff for pursuits
• Advocating on the client's behalf by actively engaging the firm to address client needs, and recommend strategic actions to optimize our business development investment and market share growth
• Facilitating the creation of at least 10 different, deep, personal, valuable client relationships among Jacobs personnel and client personnel (client “zippering”) to weave a fabric of broad-based relationships between our firm and each client organization, including identifying higher levels of client engagement for executive sponsors
• Developing trust and credibility with clients by engaging in business discussions to formulate winning and portfolio-diversification solutions
• Coaching client service teams through coordinating and facilitating Go/No Go decisions, and helping develop required sales costs aligned with opportunity potential and return on investment objectives
• Leading a project team in the delivery of a key project, where appropriate.
• Facilitate the engagement of Jacobs in local programs and committees that align with the company’s values and interests
• Mentoring and developing Jacobs personnel in business development and sales acumen

Here’s what you’ll need

Qualification And Experience Expected From You

• Bachelor’sdegreein a technical or business management or related work experience in lieu of a degree
• Progressive experience inengineering and/or related disciplines associated with the water market sector
• Insight and relationships to identify client opportunities well in advance, respond to RFPs/solicitations, interview and win new work
• Strong business acumen
• Negotiations experience
• Ability to lead a team, set a vision and strategy, coach/mentor and motivate the team, reach within Jacobs to offer best-in-class solutions, manage commercial and legal negotiations, and close deals
• Technical background/experience in delivering or managing large infrastructure projects or programs is considered a positive and adds credibility in consulting, engineering, construction industry service offerings and delivery

Our health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Employees have access to a 401(k) plan, as well as legally mandated benefits.

The base salary range for this position is $300,000.00 to $350,000.00; though will be paid hourly based on hours worked. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

This position will be open for at least 3 days.

We value collaboration and believe that in-person interactions are crucial for both our culture and client delivery. We empower employees with our hybrid working policy, allowing them to split their work week between Jacobs offices/projects and remote locations enabling them to deliver their best work.

Your application experience is important to us, and we’re keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support.