Client Account Manager — Order & Relationship Lead

MicroPrecision LLC; Delavan (WI); On-site; USD 29,000 - 33,000; Full time

Job summary

MicroPrecision LLC in Delavan, WI, is seeking a Client Account Manager to be the primary day-to-day contact for assigned customer accounts, handling orders from receipt through shipment and ensuring customer requirements are met.

This full-time role requires ownership, organization, and proactive communication with customers, plus coordination with Scheduling, Operations, Quality, Engineering, Shipping, and Purchasing to keep promises.

Qualifications

• 2+ years of customer service, account management, inside sales, or related experience.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and follow-through.
• Ability to work independently and take ownership of assigned responsibilities.
• Manufacturing or industrial business experience preferred.

Responsibilities

• Provide customers with timely status updates and delivery information.
• Coordinate with Scheduling, Operations, Quality, Engineering, Shipping, and Purchasing.
• Follow-up on internal commitments and ensure customer needs are addressed.
• Manage routine customer concerns and identify issues requiring escalation.
• Maintain accurate customer records and account information.
• Build strong customer relationships through professionalism and responsiveness.
• Support continuous improvement.

Skills

Customer service

Account management

Communication

Time management

Tools

Epicor ERP

Salesforce CRM

Microsoft Teams

Microsoft Office

SharePoint

Outlook

Job description

MicroPrecision LLC in Delavan, WI, is seeking a Client Account Manager to be the primary day-to-day contact for assigned customer accounts, handling orders from receipt through shipment and ensuring customer requirements are met.

This full-time role requires ownership, organization, and proactive communication with customers, plus coordination with Scheduling, Operations, Quality, Engineering, Shipping, and Purchasing to keep promises.