Client Account Manager - 3647565

AMS Staffing, Inc.; Seattle (WA); Hybrid; USD 130,000 - 160,000; Full time

Benefits offered by this job

Referral bonus

Job summary

AMS Staffing, Inc. in Seattle is seeking a Billing Lead/Client Account Manager to oversee a team of Client Account Specialists and partner with attorneys and leadership to ensure accurate, compliant billing processes.

The role is full-time with a hybrid schedule (3 days onsite) and requires strong leadership, billing experience, and focus on process improvements and client service.

Qualifications

• Five or more years of billing/client accounting experience.
• Experience in a law firm or professional services environment preferred.
• Supervisory or team leadership experience.
• Strong analytical and organizational skills with attention to detail.

Responsibilities

• Lead, coach, and develop a team of Client Account Specialists with training and day-to-day guidance.
• Partner with attorneys and business professionals to manage client billing, collections, and account management.
• Oversee preparation, review and timely distribution of client invoices, ensuring accuracy and policy compliance.
• Manage month-end billing activities and deadlines; monitor work-in-progress.
• Collaborate with eBilling, Rate Analysts and Finance to support electronic billing and rate management.
• Analyze billing activity, prepare management reports, identify trends and suggest process improvements.

Skills

Team leadership

Billing

Client management

Analytical skills

Communication

Process improvement

Education

Bachelor's degree in Accounting, Finance, Business, or equivalent professional experience

Tools

Aderant

Job description

Job Title: Billing Lead/Client Account Manager

Location: Seattle, WA 98101

Salary/Payrate: $130K-$160K annually and AWESOME benefits!!!

Work Environment: Hybrid (2 days WFH)

Term: Permanent

Bachelor's degree required: No

Referral Fee: AMS will pay $500 should the person you refer gets hired

Job Description:

Job Title: Billing Lead/Client Account Manager (legal billing and e-billing experience required)

Job Type: Full Time -- Hybrid Schedule (3 Days Onsite)

As a Client Account Manager, you will oversee the daily operations of a team of Client Account Specialists while serving as a trusted business partner to attorneys and firm leadership. You'll play an integral role in ensuring the accuracy, efficiency, and compliance of the Firm's billing processes while building strong relationships across the organization.

Responsibilities:

• Lead, coach, and develop a team of Client Account Specialists, providing training, mentoring, and day-to-day support.
• Partner closely with attorneys and business professionals to manage client billing, collections, and account management activities.
• Oversee the preparation, review, and timely distribution of client invoices, ensuring accuracy and compliance with Firm policies and client billing guidelines.
• Manage month-end billing activities, monitor work in progress, and ensure deadlines are consistently met.
• Collaborate with attorneys to resolve billing inquiries, implement special billing arrangements, and address complex client requirements.
• Work closely with the eBilling team, Rate Analysts, and other Finance & Accounting professionals to support electronic billing, rate management, and client account maintenance.
• Analyze billing activity, prepare management reports, identify trends, and recommend process improvements that enhance efficiency and client service.
• Review client accounts to ensure matters are appropriately maintained, transferred, or closed when necessary.
• Foster strong relationships with attorneys through regular in-person collaboration in the Seattle office, serving as a responsive and trusted resource.
• Participate in departmental initiatives and projects that support operational excellence and continuous improvement.

Qualifications:

• Bachelor's degree in Accounting, Finance, Business, or equivalent professional experience.
• Five or more years of progressive experience in billing, client accounting, collections, or financial operations, preferably within a law firm or professional services environment.
• Previous supervisory or team leadership experience with a demonstrated ability to coach, develop, and motivate others.
• Experience working with financial management systems; knowledge of Aderant (Classic, Expert, and BillBlast) is preferred.
• Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
• Excellent interpersonal and communication skills with the ability to build productive relationships across all levels of the organization.
• Proven ability to manage multiple priorities, meet deadlines, and perform effectively in a fast-paced environment.
• Sound judgment, professionalism, and the ability to handle confidential and sensitive information with discretion.
• Commitment to delivering exceptional internal and external client service while driving continuous process improvement.