Client Account Manager

BlackCloak, Inc.; United States; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Remote work within USA

Comprehensive medical, dental, vision

Flexible vacation

10 paid holidays

Life, AD&D and disability insurance

401k with employer match

Company equity

Parental and pregnancy recovery leave

Home office stipend

Job summary

BlackCloak, Inc. is seeking a Client Account Manager to grow relationships with corporate clients, renew yearly, and identify expansion opportunities. You will map stakeholders and serve as a trusted advisor to clients and internal teams across success, sales, and marketing.

You will craft value-based reports, collaborate with executive leadership, and drive ARR through strategic engagement with Fortune 500–level clients. This is a remote-friendly, US-wide role with travel as needed.

Qualifications

• 5+ years experience in software and/or SaaS sales to large enterprises.
• Track record of success consistently exceeding sales goals.
• Ability to travel within the United States.
• Experience with information security and online privacy a plus.

Responsibilities

• Manage relationships with key clients across industries.
• Create value-add through regular touchpoints.
• Craft reports on utilization and value-add stories.
• Partner with Client Success to deliver exceptional engagement.
• Research and build new relationships within existing accounts, including executive stakeholders.
• Collaborate with BlackCloak Executive team to connect clients with senior leadership.
• Achieve ARR goals and renewals, and upsell targets.
• Provide reporting and insights across the company and accounts.
• Prepare and deliver renewal and revenue expansion forecasts.
• Work with account executives to onboard new corporate clients smoothly.
• Provide weekly utilization reports and timely client updates.

Skills

Enterprise SaaS sales

Track record of exceeding sales goals

Travel within the United States

InfoSec / Privacy experience a plus

Education

BA/BS or equivalent

Job description

BlackCloak’s mission is to protect corporate executives and high-profile individuals in their personal lives, mitigating risks to their families, companies, reputation, and finances. We defend our clients’ digital lives from hackers, privacy leaks, and identity theft. If you are passionate about helping to protect others, then keep reading - this may be your next great opportunity.

As a Client Account Manager, you’ll be responsible for maintaining and growing business relationships with corporate clients. Reporting directly to the VP of Revenue and working closely with Client Success, you will ensure clients are attaining maximum value from BlackCloak, renewing their relationship with BlackCloak every year, and scouting opportunities for growth within established accounts.
You should be the type of person who enjoys creating new relationships and fostering them over time. You will have a strategic mind - mapping out the champions, decision influencers, decision makers, and procurement personnel and processes within each of your assigned accounts - focused on making sure they all see value in their partnership with BlackCloak. You will be a trusted advisor to your clients as well as to your internal teammates in client success, sales, and marketing.

What you will do

• Manage relationships with key clients across industries

  • Create value-add through regular touchpoints

  • Craft compelling reports on utilization and value-add stories

  • Partner with the Client Success Team to deliver exceptional corporate and individual client engagement

  • Research and build new relationships within existing accounts, including with executive stakeholders

  • Collaborate with members of the BlackCloak Executive team - making sure every client has connections with our senior leadership team

  • Achieve ARR goals

    • Create strategies and take necessary actions for maintaining industry-best renewal rates, on-time

    • Meet and exceed upsell targets

    • Provide reporting and insights both across the company and your accounts to ensure all see the value and success of the program

      • Prepare and deliver ongoing account renewal and revenue expansion forecasts

      • Work side-by-side with account executives, bringing in new corporate clients to ensure a seamless onboarding process and transition to account manager

      • Provide weekly utilization reports internally

      • Report to clients monthly and quarterly, or weekly, as required.

What you need to be successful

• 5+ years experience in software and/or SaaS sales to large enterprises

• BA/BS or equivalent combination of education and experience

• Track record of success consistently exceeding sales goals

• Ability to travel within the United States

• Experience with information security and online privacy a plus

About BlackCloak

BlackCloak is an extremely fast-growing company in an entirely new product category. We have amazing product fit validated by industry awards and an impressive client base of Fortune 500 companies across all industries.

BlackCloak offers a competitive salary, exceptional benefits, and a dynamic work environment. Below is a quick summary of BlackCloak’s generous benefits package for full-time employees includes:

• 100% Remote Company, within the USA
• Comprehensive Medical, Dental, and Vision plans with a 100% employer-paid monthly premium option for employees & 50% employer-paid monthly premiums for dependents.
• Health Savings Account with company contribution for eligible medical plans.
• Flexible Vacation Plan
• 10 Paid Company Holidays
• 100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance
• 401k with Traditional and Roth options, including employer match.
• Company Equity
• Paid Parental and Pregnancy Recovery Leave
• Company and team off-sites and virtual events throughout the year
• Home office stipend

We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.

Learn More about Us

Website: https://blackcloak.io
LinkedIn: /blackcloak
Twitter: @BlackCloakCyber
White Paper: https://bc.blackcloak.io/quantifying-the-business-need-for-digital-executive-protection-report-download

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