Client Account Manager

Dahl Consulting; Sartell (MN); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with company matching

Paid time off

Paid training opportunities

Referral program

Job summary

Dahl Consulting is seeking a Client Account Manager in Sartell, MN, to serve as a primary contact for client accounts in HR solutions. This highly collaborative role involves ensuring customer satisfaction, strengthening relationships, and delivering strategic solutions.

Candidates should have a minimum of 2 years of relevant experience, excellent communication skills, and a strong understanding of payroll and HR processes. A comprehensive benefits package, including health and 401(k) matching, is offered.

Qualifications

• 2+ years of experience in HR, client services, or account management.
• Strong understanding of payroll, benefits, and compliance fundamentals.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Responsibilities

• Serve as the main liaison between clients and internal departments.
• Maintain strong client relationships through proactive communication.
• Oversee and resolve client inquiries and service requests.

Skills

HR processes knowledge

Excellent communication skills

Problem-solving skills

Customer-focused mindset

Attention to detail

Proficiency in Microsoft Office

Education

Associate’s or Bachelor’s degree in Human Resources or Business Administration

Tools

HRIS or payroll platforms (e.g., UKG, ADP)

Job description

Title: Client Account Manager

Location: Sartell, MN

Job Type: Permanent / Direct-Hire

Compensation: $55,000 – 65,000 Annually

Industry: Human resources and payroll services industry

About The Role

We are seeking a Client Account Manager to join a growing organization in the professional services and HR solutions space. This role serves as the primary point of contact for a portfolio of client accounts, delivering consultative support across HR, payroll, benefits administration, workers’ compensation, and compliance services.

As a trusted advisor, the Client Account Manager plays a critical role in strengthening client relationships, ensuring satisfaction, and driving long-term retention. The position is highly collaborative, working cross-functionally with internal teams while proactively identifying client needs and delivering strategic, value-driven solutions.

Job Description

• Serve as the main liaison between clients and internal departments including payroll, HR, benefits, and risk management
• Build and maintain strong, long-term client relationships through proactive communication and regular review meetings
• Identify trends, challenges, and opportunities within client accounts and recommend strategic solutions
• Oversee and resolve client inquiries, service requests, and escalations in a timely and professional manner
• Manage multiple client accounts simultaneously while maintaining high service standards and meeting deadlines
• Develop and maintain client service plans, ensuring alignment with evolving client needs
• Support onboarding of new clients and ensure a smooth transition into services
• Provide consultative guidance on HR best practices, compliance requirements, employee relations, and workplace regulations
• Assist clients in navigating labor laws, benefits administration, and process improvements
• Coordinate training and support related to HR systems (HRIS) and employee tools
• Maintain accurate client and employee records while ensuring data confidentiality and compliance
• Generate client reports and provide insights on payroll, benefits utilization, and operational metrics
• Partner with internal teams to ensure accurate data flow and consistent service delivery
• Contribute to continuous process improvement initiatives to enhance efficiency and client experience

Required Qualifications

• 2+ years of experience in HR, client services, account management, or a related field
• Strong understanding of payroll, benefits, HR processes, and compliance fundamentals
• Excellent communication skills with the ability to build trust and maintain professional client relationships
• Proven ability to manage multiple priorities, meet deadlines, and stay organized in a fast-paced environment
• Strong attention to detail and problem-solving skills with the ability to evaluate and resolve complex issues
• Ability to handle sensitive and confidential information with discretion
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Customer-focused mindset with a collaborative, team-oriented approach

Preferred Qualifications

• Associate’s or Bachelor’s degree in Human Resources, Business Administration, or a related field
• Experience with HRIS or payroll platforms (e.g., UKG, ADP, or similar systems)
• Previous experience supporting clients in a consultative or advisory capacity
• Knowledge of workers’ compensation, compliance, and employment regulations
• SHRM-CP or similar HR certification
• Experience conducting client reviews, onboarding, and retention initiatives

Benefits

Our client offers a comprehensive benefits package designed to support your health, financial well-being, and professional growth. Benefits include health, dental, vision, life, and disability insurance, along with a 401(k) plan with company matching. Employees also receive paid time off, paid training opportunities, and access to a referral program.

Equal Opportunity Statement

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. We look forward to meeting you!