Client Account Coordinator – Travel & VIP Support

Cadence Travel; San Diego (CA); Hybrid; USD 48,000 - 62,000; Full time

Job summary

Cadence Travel is seeking an Account Management support specialist in Southern California. You will assist with administrative, project, and operational tasks to deliver excellent client service across a portfolio of accounts.

The role emphasizes collaboration with agents, leadership, and internal teams to meet client needs. The ideal candidate has 3+ years in customer service/hospitality, strong communication, and proficiency in Word, Excel, and PowerPoint.

Qualifications

• Minimum 3 years in customer service/hospitality.
• Attention to detail and strong organization.
• Excellent written and verbal communication skills.
• Strong critical and creative thinking abilities.
• Ability to adapt to a changing environment and manage multiple priorities.
• Proficient in Microsoft Word, Excel and PowerPoint.
• Able to work independently and collaboratively.
• Interest in growing into an account manager role.

Responsibilities

• Provide administrative and operational support to the Account Management team on client initiatives and projects.
• Manage an assigned portfolio of smaller client accounts, serving as the primary contact for routine needs.
• Support VIP traveler initiatives and other client-specific programs.
• Assist in planning and coordinating client events.
• Prepare recurring and ad hoc client reports and analyze data as requested.
• Prepare QBR presentations and other client meeting materials.
• Assist with hotel sourcing and negotiations.
• Maintain accurate client documentation and SOPs.
• Create client communications, presentations, and supporting documentation.
• Respond to client inquiries regarding travel policies, reporting, supplier programs, and service issues.
• Coordinate with agents, leadership, operations and internal teams to resolve client requests.
• Communicate with suppliers and vendor partners to support client needs.
• Ensure client records (CRM) are accurate and organized.

Skills

Customer service

Detail oriented

Organization

Communication

Critical thinking

MS Word

MS Excel

PowerPoint

Travel coordination

Self-motivation

Job description

Cadence Travel is seeking an Account Management support specialist in Southern California. You will assist with administrative, project, and operational tasks to deliver excellent client service across a portfolio of accounts.

The role emphasizes collaboration with agents, leadership, and internal teams to meet client needs. The ideal candidate has 3+ years in customer service/hospitality, strong communication, and proficiency in Word, Excel, and PowerPoint.