Client Access Representative

Clarity Healthcare, Inc.; Hannibal (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare organization in Hannibal is seeking a passionate Client Access Representative to enhance patient experiences. The successful candidate will engage deeply with clients, ensuring efficient clerical support and outstanding customer service. This role requires strong communication and organizational skills, ideal for someone eager to contribute to community health.

Benefits

Health, dental, vision, retirement, life insurance, and more

Competitive 401(k) Retirement Savings Plan

29 Days of PTO for Full-Time employees

Flexible Spending Accounts

Health & Wellness Program

Employee Assistance Program (EAP)

Employee Discount Program

Mileage Reimbursement

Qualifications

• Previous customer service experience preferred.
• Excellent oral, written, and interpersonal communication skills.
• Reliable transportation to the assigned area.

Responsibilities

• Schedule and confirm client appointments.
• Manage client inquiries and maintain health records.
• Provide excellent customer service and support to clients.

Skills

Customer service

Communication

Organization

Multitasking

Education

High school diploma or GED

Job description

Client Access Representative page is loaded

Client Access Representative

Apply locations Hannibal, MO time type Full time posted on Posted 15 Days Ago job requisition id R - 18978

Job Description:

Job Title: Client Access Representative
Location: Hannibal, MO
Department: Clarity Healthcare
Employment Type: Full Time
Shift: Monday - Friday

Job Summary:
Are you a passionate and dedicated Client Access Representative looking to make a positive impact in the lives of patients? Join our team at Clarity Healthcare as a Client Access Representative!

As a Client Access Representative, you’ll be responsible for performing complex clerical support functions within clinician office practices, ensuring high levels of public contact with clients/patients. You’ll provide excellent customer service, consistently meeting or exceeding department goals and expectations. Our ideal candidate is passionate about client interaction, thrives under pressure, and possesses excellent communication and organizational skills.

Hannibal, Missouri, is special for its historical significance as Mark Twain's boyhood home, scenic location along the Mississippi River, affordable living, and tight-knit community spirit. It offers career opportunities, including in dentistry, and a high quality of life with its blend of charm, natural beauty, and community engagement. Join us in making a difference in the lives of individuals who seek our services!

Position Perks & Benefits:

• Employee benefits package - health, dental, vision, retirement, life, & more**

• Competitive 401(k) Retirement Savings Plan – up to 5% match for Part-Time and Full-Time employees

• Company-paid basic life insurance

• 29 Days of PTO for Full-Time employees

• Emergency Medical Leave Program

• Flexible Spending Accounts – healthcare and dependent child-care

• Health & Wellness Program

• Employee Assistance Program (EAP)

• Employee Discount Program

• Mileage Reimbursement
  

Key Responsibilities:

• Arrive clients at the clinician practice, greeting them, verifying personal information, insurance, and payment details.

• Schedule clinicians' appointments and confirm client benefits and eligibility.

• Manage appointment changes, cancellations, and no-shows according to the established process.

• Work with clients, families, and staff to resolve any problems during the visit.

• Request, prepare, and ensure the completeness of client health records.

• Collect payments, provide receipts, and ensure transactions are accurately recorded.

• Verify and coordinate client referrals.

• Manage the electronic medical records system effectively.

• Answer phone calls, direct inquiries, and provide leadership with feedback regarding clinician office services.

• Maintain the general appearance of the reception area, ensuring it is welcoming for clients.

• Participate in quality improvement programs and service monitoring initiatives.

• Perform additional duties and projects as assigned by leadership.
  

Education and/or Experience Qualifications:

• High school diploma or GED required.

• Previous customer service experience preferred.
  

Additional Qualifications:

• Excellent oral, written, and interpersonal communication skills.

• Strong customer service orientation.

• Ability to multitask while maintaining a team player mentality.

• Excellent organization and typing skills.

• Reliable transportation to the assigned area.
  

Supervisory Requirements:
None

Brightli is on a Mission:
A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences. If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization that is committed to building a diverse, equitable, inclusive, and authentic workplace.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Preferred Family Health Care is a Smoke and Tobacco Free Workplace.