Client Access Representative

BBH Burrell Behavioral Health; Hannibal (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Life insurance

403(b) Retirement Savings Plan — up to

PTO and sick time

Emergency Medical Leave Program

Flexible Spending Accounts

Wellness program

Employee Assistance Program

Employee discounts

Paid time off: full-time employees

Training and career mobility

Supportive work culture

Job summary

BBH Burrell Behavioral Health in Hannibal, MO is seeking a Client Access Representative to deliver warm, professional front-desk service. You’ll greet clients, verify information, schedule appointments, collect payments, and coordinate with clinicians to ensure smooth visits.

The role emphasizes strong communication, organization, and teamwork in a busy healthcare office. Full-time, Monday–Friday 8:00 AM–5:00 PM, with comprehensive benefits and opportunities to grow within a mission-driven

Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred.
• Excellent oral, written, and interpersonal communication skills.
• Ability to multitask while maintaining a team player mentality.
• Excellent organization and typing skills.
• Reliable transportation to the assigned area.

Responsibilities

• Arrive clients at the clinician practice, greeting them, verifying personal information, insurance, and payment details.
• Schedule clinicians' appointments and confirm client benefits and eligibility.
• Manage appointment changes, cancellations, and no-shows according to the established process.
• Work with clients, families, and staff to resolve any problems during the visit.
• Request, prepare, and ensure the completeness of client health records.
• Collect payments, provide receipts, and ensure transactions are accurately recorded.
• Verify and coordinate client referrals.
• Manage the electronic medical records system effectively.
• Answer phone calls, direct inquiries, and provide leadership with feedback regarding clinician office services.
• Maintain the general appearance of the reception area, ensuring it is welcoming for clients.
• Participate in quality improvement programs and service monitoring initiatives.
• Perform additional duties and projects as assigned by leadership.

Skills

Customer service

Communication

Organization

Typing

Multitasking

Education

High school diploma or GED

Job description

Job Description: Job Title: Client Access Representative Location: Hannibal, MO Employment Type: Full-Time Shift: Monday - Friday, 8:00 AM - 5:00 PM

Job Summary

Are you a passionate and dedicated individual looking to make a positive impact in the lives of patients? Join our team at Centerstone as a Client Access Representative! As a Client Access Representative, you’ll be responsible for performing complex clerical support functions within clinician office practices, ensuring high levels of public contact with clients/patients. You’ll provide excellent customer service, consistently meeting or exceeding department goals and expectations. Our ideal candidate is passionate about client interaction, thrives under pressure, and possesses excellent communication and organizational skills. Hannibal, Missouri, is special for its historical significance as Mark Twain's boyhood home, scenic location along the Mississippi River, affordable living, and tight-knit community spirit. It offers career opportunities, including in dentistry, and a high quality of life with its blend of charm, natural beauty, and community engagement. Join us in making a difference in the lives of individuals who seek our services!

Position Perks & Benefits

• Employee benefits package - health, dental, vision, retirement, life, & more
• Competitive 403(b) Retirement Savings Plan – up to 5% match for Part-Time and Full-Time employees
• Company-paid basic life insurance
• 29 Days of PTO for Full-Time employees
• Emergency Medical Leave Program
• Flexible Spending Accounts – healthcare and dependent child-care
• Health & Wellness Program
• Employee Assistance Program (EAP)
• Employee Discount Program
• Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
• Top-notch training: initial, ongoing, comprehensive, and supportive
• Career mobility: advancement opportunities/promoting from within
• Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Key Responsibilities

• Arrive clients at the clinician practice, greeting them, verifying personal information, insurance, and payment details.
• Schedule clinicians' appointments and confirm client benefits and eligibility.
• Manage appointment changes, cancellations, and no-shows according to the established process.
• Work with clients, families, and staff to resolve any problems during the visit.
• Request, prepare, and ensure the completeness of client health records.
• Collect payments, provide receipts, and ensure transactions are accurately recorded.
• Verify and coordinate client referrals.
• Manage the electronic medical records system effectively.
• Answer phone calls, direct inquiries, and provide leadership with feedback regarding clinician office services.
• Maintain the general appearance of the reception area, ensuring it is welcoming for clients.
• Participate in quality improvement programs and service monitoring initiatives.
• Perform additional duties and projects as assigned by leadership.

Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred.

Additional Qualifications

• Excellent oral, written, and interpersonal communication skills.
• Strong customer service orientation.
• Ability to multitask while maintaining a team player mentality.
• Excellent organization and typing skills.
• Reliable transportation to the assigned area.

Mission & Culture

Brightli is on a Mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

Equal Opportunity Statement

We are an Equal Employment Opportunity Employer. Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.

About Brightli

Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care. Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), Southeast Missouri Behavioral Health (SEMO), Firefly, Adult and Child Health, and Places for People. While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come. Brightli Snapshot 200 locations 4 states 19 subsidiaries and/or affiliates 5k+ employees