Admission Specialist

BBH Burrell Behavioral Health; Poplar Bluff (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Mileage Reimbursement

Employee Discounts

Employee Assistance Program

Workplace Culture

Job summary

Burrell Behavioral Health in Poplar Bluff, MO is seeking an Admission Specialist to coordinate admissions, intake, and referrals in a fast-paced recovery services setting.

You will document admissions, verify insurance, support census management, and collaborate with care managers to ensure timely service delivery. A detail-oriented, customer-focused communicator is ideal for this role.

Qualifications

• High School Diploma or GED required.
• Valid driver’s license with acceptable driving record.
• Confidentiality requirements for behavioral health data.
• Must obtain First Aid and CPR within 3 months of employment.
• Background screenings including criminal and fingerprint checks.
• Basic computer proficiency with Word and Excel.

Responsibilities

• Coordinate admissions and intake processes for new clients.
• Facilitate client screenings by phone and in person.
• Document referrals promptly in designated systems.
• Maintain census and waiting lists per service standards.
• Build relationships with referral sources and clients.
• Complete admission documentation and releases of information.
• Collaborate with Care Managers to verify insurance information.
• Enter and maintain client data in required databases.
• Coordinate admissions, transfers, and discharges with billing.

Skills

Communication skills

Customer service

Organizational skills

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

Job Title: Admission Specialist

Location: Poplar Bluff, MO

Department: Recovery Services

Employment Type: Full Time

Job Summary

Are you passionate about helping others begin their journey toward recovery and wellness? Join our compassionate and collaborative team as an Admission Specialist, where you’ll play a vital role in creating a positive first impression for individuals seeking behavioral health and recovery services. This position offers the opportunity to make a meaningful difference in the lives of others, work alongside dedicated professionals, develop valuable healthcare administration experience, build strong relationships with clients and referral partners, and contribute to a mission-driven organization focused on improving lives. As an Admission Specialist, you will coordinate admissions and referral processes, support census management, maintain accurate records, facilitate client screenings, and collaborate with clinical and billing teams to ensure seamless service delivery. The ideal candidate is detail-oriented, organized, customer-focused, and possesses strong communication and multitasking skills in a fast-paced environment.

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities

• Coordinate admissions and intake processes for new clients, ensuring a welcoming and supportive experience.
• Facilitate client screenings by phone and in-person to assess eligibility and service needs.
• Respond to referrals promptly and accurately document information in designated systems.
• Maintain program census and waiting lists in accordance with applicable service standards and requirements.
• Build and maintain positive working relationships with referral sources, clients, and team members.
• Complete admission documentation including releases of information, residency verification, financial information, and other required records.
• Collaborate with Care Managers to obtain and verify insurance information.
• Enter and maintain accurate client data within required databases and timelines.
• Coordinate with billing personnel to ensure admissions, transfers, and discharges are processed accurately and timely.
• Provide administrative support to clinical staff through preparation of letters, forms, and related documentation.
• Assist with chart reviews, filing, record organization, and maintenance of client files.
• Correct documentation deficiencies within established timeframes.
• Support additional departmental and organizational initiatives as assigned by leadership.

Education, Experience, and/or Credential Qualifications

• High School Diploma or General Equivalency Diploma (GED).

Additional Qualifications

• Current valid driver's license in state of residence with an acceptable driving record.
• Current automobile insurance as required by law.
• Excellent verbal and written communication skills.
• Strong customer service skills with the ability to establish rapport and create a welcoming atmosphere.
• Ability to prioritize responsibilities, manage multiple tasks, and meet deadlines.
• Basic computer proficiency, including Microsoft Word and Excel.
• Knowledge of confidentiality requirements related to behavioral health and substance use treatment services.
• Strong attention to detail and organizational skills.
• Successful completion of background screenings, including criminal record, driving record, abuse/neglect, and fingerprint checks.
• Must obtain First Aid certification within three (3) months of employment and maintain certification thereafter.
• Must obtain CPR certification within three (3) months of employment and maintain certification thereafter.
• Must complete required Behavioral Management training within thirty (30) days of employment or at the first available class following hire.

Physical Requirements

• Perform sedentary work involving exerting up to 10 pounds of force occasionally and negligible force frequently to move or handle objects.
• Sit for extended periods throughout the workday.
• Occasionally stand and walk as needed to perform job duties.
• Perform repetitive hand, finger, and arm movements for typing, data entry, and written documentation.
• Maintain the physical ability to operate standard office equipment and computer systems.

Keywords: Admission Specialist, Admissions Coordinator, Intake Specialist, Behavioral Health, Recovery Services, Client Intake, Healthcare Administration, Patient Registration, Customer Service, Medical Records Position

Position Perks & Benefits

• Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
• Top-notch training: initial, ongoing, comprehensive, and supportive
• Career mobility: advancement opportunities/promoting from within
• Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Brightli is on a Mission

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.

About Brightli

Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care. Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), Southeast Missouri Behavioral Health (SEMO), Firefly, Adult and Child Health, and Places for People. While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come.

Brightli Snapshot 200 locations 4 states 19 subsidiaries and/or affiliates 5k+ employees