Client Access and Referral Coordinator

Clarvida; Anaheim (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Paid vacation

Sick leave

Holidays

Insurance options

DailyPay

Licensure supervision

EAP

Pet insurance

Perks discounts

Job summary

Clarvida in Anaheim, CA is seeking a Client Access and Referral Coordinator to support clients and community partners. Under supervision, this role handles front-desk duties, greets clients, manages appointments, records referrals, and performs data entry to ensure smooth operations and HIPAA compliance.

Strong interpersonal skills and multitasking are essential. Qualifications include a high school diploma or GED, a valid California driver's license with insurance, and prior behavioral health

Qualifications

• High School Diploma or GED required.
• Valid California driver’s license, auto insurance, and education are required.
• Prior behavioral health experience preferred.

Responsibilities

• Greet and check-in clients with a welcoming disposition.
• Answer and direct calls; manage referrals and information flow.
• Input referral information into the EHR system.
• Interface with clients and partners to meet program needs.
• Maintain the reception area and scheduling for appointments.

Skills

Interpersonal communication

Organization skills

Time management

Customer service

Clerical skills

Phone etiquette

Data entry

Multitasking

PC skills

Education

High School Diploma or GED

Tools

EHR system

Microsoft Office

Job description

Description

Job Title: Client Access and Referral Coordinator Location: Anaheim, CA Employment Type: Permanent Salary: $23.00 /hour Date Posted: November 3, 2026

About the Role

Under direct supervision of the Office Manager and/or Program Director the Officer of the Day will provide a broad range of client and community support through a welcoming client-service lens. The Officer of the Day should possess excellent interpersonal skills and the ability to multi-task while managing clients and engagement with the community, staff and stakeholders. Responsibilities range from general front office duties such as answering and directing phone calls, greeting clients, managing appointments, recording referrals and data entry. This position is essential in delivering quality client care and creating a welcoming program environment.

Essential Duties / Responsibilities

Officer of the Day - Customer Service

Practices Clarvida core values through all interactions with clients to build a collaborative and inclusive environment driven around compassion and integrity.
Greet and check-in clients with a welcoming and friendly disposition.
Respond to calls from participants, families, providers, hospitals, law enforcement, probation or parole, housing partners, pharmacies, and other involved systems; route nonurgent matters to the appropriate ACT team member.
Gather and input referral information into the EHR.
Interface with walk-in clients, community partners and stakeholders to ensure the program meets the client’s needs.
Manage the reception area to ensure that clients are checked in for their appointments or group activities.
As part of our Good Neighbor Policy, Officer of the Day will walk the perimeter of the building to ensure it is free of clients loitering and ensuring we engage clients in program activities.
Record client attendance in the program to track program participation for payor outcomes.
Develop and maintain program group calendars, and on-call calendars.
Maintains and protects confidentiality and security of all organizational and client information by following company policies and HIPAA regulations.
Other duties as assigned or necessary to support the program and/or company.

Recovery Requirements

Provide culturally respectful and relevant care.
Identify and build upon the strengths of clients, coworkers, and the communities we serve.
Support clients’ steps towards recovery and wellness.
Create an organizational culture that respects and celebrates the diversity of our clients.
Value learning as an ongoing process that enables us to better service our clients and establishes our leadership in the industry.
Research and utilize our industry’s best practices and analyze our own services to ensure the best possible outcomes.

Level of Supervision

Given

None.

Received

Office Manager and/or Program Director

Education / Licensing Requirements

High School Diploma or GED
Proof of valid California driver’s license, auto insurance, and education are required.
Prior behavioral health experience preferred.

Knowledge, Skills and Experience

Knowledge to encourage consumers to explore and regain strengths, skills, and/or talents that may be inherent in individual consumers and to become more social, through community events and outings, as well as within the program’s internal activities program.
Skills to provide essential expertise and consultation to the entire team to promote a culture in which each consumer’s view and preferences are recognized, understood, respected, and integrated into treatment.
Strong skills in organization, communication, and interpersonal interaction are necessary.
Requires intermediate PC skills.
Ability to effectively prioritize and manage time.
Ability to perform clerical skills and proper phone etiquette.
Previous office experience required, with excellent computer knowledge, data entry skills and strong organizational skills.
Excellent interpersonal and customer service skills required.
Ability to effectively prioritize and manage time.

Physical Requirements

Office environment (not remote position). Requires extensive sitting with periodic standing and walking.
May be required to lift and/or move up to 20 pounds.
Requires significant use of computer, tablet, phone and/or general office equipment.
Needs adequate visual acuity, ability to grasp and handle objects.
Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.
Will use personal car or vehicle as required for travel to meetings, training, etc. as needed.

Compensation & Benefits

• Paid vacation days (increase with tenure)


• Separate sick leave (rolls over annually)


• Up to 10 paid holidays (varies by region)


• Medical, dental, and vision insurance options


• DailyPay– access your earnings before payday


• Training, development, and continuing education credits for licensure requirements


• 401(k) retirement plan


• Free licensure supervision


• Employee Assistance Program (EAP)


• Pet insurance


• Perks@Clarvida– discounts on shopping, travel, entertainment, Verizon, and more

Equal Opportunity Employer

Clarvida is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Learn more: http://www.clarvida.com/mission-vision-and-values

Explore other opportunities: https://www.clarvida.com/working-at-clarvida