CLERK V BILINGUAL - ACHN - FAMILY PLANNING CLINIC

Cook County Health; Illinois; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Pension Plan

Deferred Compensation Program

Paid Holidays, Vacation, and Sick Time

Public Service Loan Forgiveness (PSLF)

Job summary

Cook County Health is seeking a detail-oriented Clerical Assistant for the ACHN - Family Planning Clinic in Illinois. The role involves patient registration, appointment scheduling in the EMR, and assisting patients with the portal.

You will answer calls, route inquiries, and distribute information with a strong emphasis on confidentiality. The position requires at least one year of clerical experience, a high school diploma or GED, and bilingual English/Spanish skills.

Qualifications

• High school diploma or GED required.
• 1 year of full-time clerical experience required.
• Bilingual in English/Spanish is required; testing for Spanish proficiency will be administered.

Responsibilities

• Provide patient registration and scheduling in EMR.
• Answer calls and route to appropriate department.
• Assist patients with portal usage and information dissemination.
• Support transportation needs and follow-up calls as needed.
• Maintain confidentiality and professional communications.

Skills

Customer service

Phone etiquette

Bilingual English/Spanish

EMR software

Education

High school diploma or GED

Tools

MS Office

EMR system

Job description

AFSCME 1111 Under general supervision, performs a variety of clerical functions requiring discretion and independent judgment. These include patient registration, scheduling, and filing. Answers all calls and directs them to appropriate department. Contacts patients for follow up as needed. May act as lead worker, all duties are performed in a highly confidential manner.

LOCATION: ACHN - FAMILY PLANNING CLINIC

SHIFT: 8AM - 4PM

Job Summary

Under general supervision, performs a variety of clerical functions requiring discretion and independent judgment. These include patient registration, scheduling, and filing. Answers all calls and directs them to appropriate department. Contacts patients for follow up as needed. May act as lead worker, all duties are performed in a highly confidential manner.

Typical Duties

• Provides customer service to the patients, family, and significant other
• Verifies patient information and registers patient in Electronic Medical Records (EMR)
• Schedules patient appointment in EMR
• Assists patient with using patient portal
• Distributes information to patients as directed by clinical providers
• Assists patients with transportation needs and makes follow-up call, as needed
• Participates in health center or departmental meetings
• Copies and/or scans documents, as needed
• Answers calls and routes them appropriately
• Sorts and distributes mail
• Prints and distributes depart/discharge documents
• Performs other duties as assigned

Minimum Qualifications

• High school diploma or G.E.D. certificate is required (must provide proof at time of interview)
• One (1) year of full-time experience in a clerical position is required
• Bilingual in English/Spanish is required. (Bilingual testing for Spanish will be administered. Passing score of 3 – High Intermediate, is required)

Knowledge, Skills, Abilities And Other Characteristics

• Knowledge of clerical and standard office practices and procedures
• Skilled in the use of standard office equipment
• Demonstrate good phone and email etiquette skills with strong response times
• Excellent verbal and written communication skills to work with all levels of individuals internally and externally
• Demonstrate the ability to use word processing and database software
• Ability to communicate with a diverse environment and communicate with tact and courtesy.
• Ability to understand and follow oral and written instructions
• Ability to multi-task and prioritize assignments
• Ability to lift ten (10) pounds
• Ability to sit, stand and bend for periods of time
• Ability to travel, as required
• Ability to work flexible hours

Physical and Environmental Demands

This position is functioning within a healthcare environment. The incumbent is responsible for adherence to all hospital and department specific safety requirements. This includes but is not limited to the following policies and procedures: complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department specific engineering and work practice controls and any other work area safety precautions as specified by hospital wide policy and departmental procedures.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.

For purposes of the American with Disabilities Act, “Typical Duties” are essential job functions.

Benefits Package

• Medical, Dental, and Vision Coverage
• Basic Term Life Insurance
• Pension Plan
• Deferred Compensation Program
• Paid Holidays, Vacation, and Sick Time
• You may also qualify for the Public Service Loan Forgiveness Program (PSLF)

Veteran Preference

PLEASE READ

When applying for employment with Cook County Health, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service

To Take Advantage Of This Preference a Veteran Must

• Meet the minimum qualifications for the position.
• Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, “Are you a Military Veteran?”
• Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable

OR

A copy of a valid State ID Card or Driver’s License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.

If items are not attached, you will not be eligible for Veteran Preference

VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER’S LICENSE AT TIME OF INTERVIEW.

MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.

• Degrees awarded outside the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.
• Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.
• CCH is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.

COOK COUNTY HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER