SENIOR MANAGER OF NURSING WORKFORCE OPERATIONS

Cook County Health; Illinois; On-site; USD 120,000 - 160,000; Full time

Job summary

Cook County Health is seeking a Senior Manager of Nursing Workforce Operations to oversee workforce systems, data integration, and staffing governance across the enterprise. You will act as the primary liaison among Nursing, Human Resources, HIS, and operations to ensure standardized workflows and actionable workforce analytics.

The role emphasizes leadership, data-driven decision making, process improvement (Lean/Six Sigma), and collaboration with executives to align staffing with patient care

Qualifications

• Master’s degree in a relevant field required (official transcripts).
• Five (5) years of experience in data operations, quality improvement, or healthcare systems.
• Three (3) years of leadership experience at manager level or above in healthcare operations.
• Two (2) years of experience with healthcare analytics, reporting tools, and operational dashboards.

Responsibilities

• Leads nursing workforce management and clinical acuity systems operations.
• Monitors system upgrades, integrations, troubleshooting, user access, and vendor coordination.
• Ensures workforce systems support staffing models and organizational standards.
• Leads governance with HIS and nursing leadership; standardizes policies and workflows.

Skills

Leadership

Communication

Analytical skills

Problem-solving

Training & coaching

Education

Master’s degree in healthcare administration, Business Administration, Public Health, Health Informatics, Organizational Leadership, Quality Improvement, or related field

Job description

The final salary and offer components are subject to additional approvals based on Cook County Health (CCH) policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at CCH. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

This position is exempt from Career Service under the CCH Personnel Rules.

LOCATION

JOHN H. STROGER

DEPARTMENT

NURSING ADMINISTRATION

SHIFT

8:30 AM- 4:30 PM

Job Summary

The Senior Manager of Nursing Workforce Operations is responsible for the operational management and governance of enterprise workforce systems, data integration, and processes that support staffing and labor management across Cook County Health (CCH). Serves as the primary liaison between Nursing, Human Resources (HR), Health Information Systems (HIS), and operations to ensure workforce technologies, reporting infrastructure, and workflows are efficient, standardized, and align with CCH performance objectives.

General Administrative Responsibilities

Collective Bargaining

• Review applicable Collective Bargaining Agreements and consult with Labor Relations to generate management proposals
• Participate in collective bargaining negotiations, caucus discussions and working meetings

Discipline

• Document, recommend and effectuate discipline at all levels
• Work closely with labor relations and/or labor counsel to effectuate and enforce applicable Collective Bargaining Agreements
• Initiate, authorize and complete disciplinary action pursuant to CCH system rules, policies, procedures and provision of applicable collective bargaining agreements

Supervision

• Direct and effectuate CCH management policies and practices
• Access and proficiently navigate CCH records system to obtain and review information necessary to execute provisions of applicable collective bargaining agreements

Management

• Contribute to the management of CCH staff and CCH’ systemic development and success
• Discuss and develop CCH system policies and procedures
• Consistently use independent judgment to identify operational staffing issues and needs and perform the following functions as necessary; hire, transfer, suspend, layoff, recall, promote, discharge, assign, direct or discipline employees pursuant to applicable Collective Bargaining Agreements
• Work with Labor Relations to discern past practice when necessary

Typical Duties

• Leads nursing workforce management and clinical acuity systems operations to configure, maintain, test, and optimize scheduling, staffing, and acuity platforms.
• Monitors system upgrades, integrations, troubleshooting, user access, and vendor coordination.
• Ensures workforce systems support operational workflows, staffing models, and organizational standards.
• Collaborates with HIS to develop and maintain system governance structures, workflows, and documentation.
• Leads operational oversight of nursing scheduling practices across CCH.
• Standardizes workforce management processes, staffing rules, templates, and scheduling workflows.
• Monitors staffing efficiency, productivity metrics, overtime, premium labor utilization, and staffing trends.
• Collaborates with nursing leadership to support equitable staffing distribution and workforce optimization initiatives.
• Works with leadership to support centralized staffing office initiatives and workforce operations strategy.
• Partners with nursing leaders to ensure acuity methodologies align with staffing models and patient care needs.
• Analyzes acuity and workforce data to identify operational improvement opportunities.
• Supports staffing model reviews, benchmarking, and workforce planning initiatives.
• Leads standardization of nursing workforce policies, procedures, and operational workflows.
• Utilizes business operations efficiency practices, such as Lean, Six Sigma, and quality improvement methodologies to improve workforce operations.
• Develops operational dashboards, reporting tools, and Key Performance Indicator (KPI) monitoring processes.
• Identifies process gaps and implement sustainable operational improvements.
• Facilitates cross-functional governance committees and operational work groups.
• Generates and interprets workforce analytics, staffing metrics, scheduling data, and productivity reports.
• Presents operational insights and recommendations to nursing and executive leadership.
• Supports budgeting, forecasting, labor management, and strategic workforce planning activities.
• Ensures workforce data integrity, compliance, and reporting accuracy.
• Tracks Nursing division turnover, hiring velocity, and workforce data. Analyzes key issues and trends, and work with executive leadership on action plans
• Provides training and support for workforce system users and operational leaders.
• Develops educational materials, standard operating procedures, and workflow guides.
• Leads change management efforts related to workforce technology and operational initiatives.
• Supports adoption of standardized staffing and scheduling practices across departments
• Performs other duties as assigned.

Minimum Qualifications

• Master’s degree from an accredited college or university in healthcare administration, Business Administration, Public Health, Health Informatics, Organizational Leadership, Quality Improvement, or related field, is required (Must provide official transcripts at time of interview).
• Five (5) years of experience in data operations, quality improvement, or healthcare systems experience, is required.
• Three (3) years of leadership experience as a manager level or above in healthcare operations, is required.
• Two (2) years of experience with healthcare analytics, reporting tools, and operational dashboards, is required.

Preferred Qualifications

• Experience in acute care or multi-site healthcare systems, is preferred.
• Lean Six Sigma Certification, is preferred.
• Knowledge of nursing workforce operations, staffing methodologies, and labor management practices. is preferred.
• Experience with workforce platforms, is preferred.
• Workforce Management experience, is preferred.

Knowledge, Skills, Abilities And Other Characteristics

• Excellent verbal, written communication, and interpersonal skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups
• Demonstrate analytical and organizational, problem-solving, decision-making, critical thinking, and conflict management/resolution skills
• Knowledge and understanding to perform detailed application designs, build, configuration, testing, and troubleshooting
• Ability to train by presenting concepts and demonstrating tasks.
• Ability to adhere to department policies and standards utilizing best practices
• Ability to maintain a professional demeanor and composure when challenged
• Ability to handle confidential information

Physical and Environmental Demands

This position is functioning within a healthcare environment. The incumbent is responsible for adherence to all hospital and department specific safety requirements. This includes but is not limited to the following policies and procedures: complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department specific engineering and work practice controls and any other work area safety precautions as specified by hospital wide policy and departmental procedures.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.

For purposes of the American with Disabilities Act, “Typical Duties” are essential job functions.

To receive Veteran Preference, appropriate discharge papers must be attached to the online application or must be included with your emailed resume/CV. Please refer to Veteran Preference document requirements listed at the bottom of this posting.

VETERAN PREFERENCE

PLEASE READ

When applying for employment with Cook County Health, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service

To Take Advantage Of This Preference a Veteran Must

• Meet the minimum qualifications for the position.
• Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, "Are you a Military Veteran?"
• Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable

OR

A copy of a valid State ID Card or Driver’s License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.

If items are not attached, you will not be eligible for Veteran Preference

VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER’S LICENSE AT TIME OF INTERVIEW.

MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.

“Degrees awarded outside of the United States with the exception of those awarded in one of the United States’ territories and Canada muse be credentialed by an approved U.S. credential evaluation service belongings to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview”.

• Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.
• CCH is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.

COOK COUNTY HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER.