Clerk Scheduler, Home Health: FT, Days

Firelands-Health; Sandusky (OH); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Tuition assistance

Certification expense support

Loan forgiveness

Major medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Job summary

Firelands Health is seeking an organized administrative support professional to join the Home Health team in Sandusky, OH. You will answer calls, manage calendars, and support patient visit documentation and ROC processes.

Responsibilities include coordinating with physician orders, ensuring timely communication, and maintaining equipment and data entry while adhering to policy. This role emphasizes service excellence and teamwork in a community-focused setting.

Qualifications

• High School graduate or equivalent.
• Ability to operate a personal computer.
• Ability to handle telephone calls with proper etiquette.
• Ability to effectively communicate with a variety of professional and lay people.
• Ability to use personal computer, printer, copier, fax machine, 10 key calculator.
• Organized in work habits.
• Punctual attendance at assigned work location.

Responsibilities

• Answer telephone lines promptly and efficiently; respond to messages appropriately.
• Manage visit calendars and update physician orders; audit visit notes.
• Handle Resumption of Care (ROC) processes and recertification triggers.
• Coordinate with Home Health Liaison regarding patient admissions and hospital stays.
• Enter daily visits data; maintain safety and policy compliance.
• Participate in department projects and required trainings.

Skills

Communication skills

Telephone etiquette

Computer literacy

Organizational skills

Punctuality

Education

High School diploma

Tools

Computer software

Job description

Description

Position Highlights:

• Lifestyle: Sandusky was voted “Best Coastal Small Town in America”. You will have the opportunity to enjoy living and working in this growing area along the beautiful shores of Lake Erie.
• Work/life: You will find support to help you manage your personal life while building a career, flexible scheduling may be available
• Employee-centric: Tuition Assistance and assistance with certification expense, loan forgiveness, comprehensive major medical, dental and vision insurance, paid time off, 401(k), health and wellness offerings, monthly employee events, and more.

About Firelands Health:

Our goal at Firelands Health is to be the best & preferred independent healthcare employer for the Sandusky Bay region.

Firelands Health is the area’s largest and most comprehensive resource for quality medical care. We are “big enough to care for you, and small enough to care about you”. We are locally managed and governed as a not-for-profit healthcare facility, serving the counties of Erie, Ottawa, Sandusky, and Huron, covering a regional service area with over 300,000 residents. Our mission is to provide excellent healthcare, promote community wellness, and improve the lives we serve.

Our Core ACE Values: Attitude: We choose to be positive and inclusive every day. Commitment: We are committed to exceed the expectations of those we serve. Enthusiasm: We will work passionately to make a difference.

What you will do:

• Answer telephone lines promptly and efficiently. Responds to message content appropriately. Makes initial courtesy call to patient.
• Manages visit calendars: processes physician order to update frequencies; audits visit notes.
• Manages Resumption of Care (ROC) process.
• Manages recertification trigger process.
• Manages hospitalized patient list: communicates with Home Health Liaison regarding patients admitted to client’s hospital.
• Completes communication form as necessary to document pertinent information.
• Works on special projects when assigned (i.e. transfers, admissions, and discharge paperwork).
• Learn and effectively use Firelands Regional Medical Center Home health computer software.
• Ability to enter daily visits data in computer.
• Adheres to Medical Center and departmental policy and procedure.
• Promotes positive Firelands and community relationships.
• Complies with the Mission statements of both Firelands Regional medical Center and Firelands Home Health.
• Strives to exceed expectations.
• Ability to work with computer, calculator, telephone, photo copy machines, fax machines, printers.
• Promotes interpersonal techniques and motivation.
• Participates in department performance improvement activities as assigned and attends required training.
• Demonstrates service excellence and ACE.
• Performs other duties, as assigned.

What you will need:

• High School graduate or equivalent, and at least 18 years of age.
• Ability to operate a personal computer.
• Ability to handle telephone calls with proper etiquette.
• Ability to effectively communicate with a variety of professional and lay people.
• Ability to use personal computer, printer, copier, fax machine, 10 key calculator.
• Organized in work habits.
• Punctual attendance at assigned work location is required.
• Ability to work in a safe and efficient manner and maintain an accident free work place, including ability to demonstrate a working knowledge of emergency codes.
• Ability to comply with OSHA regulations and CDC standard and transmission-based precaution recommendations and to utilize proper personal protective equipment. Ability to comply with provisions of applicable S.D.S. forms.
• Successful completion of a 90-day probationary period.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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