Clerk IV - Emergency Department

UVM Health; City of Plattsburgh (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

The Clerk IV at UVM Health serves as the front-line receptionist and clerk for the department, handling patient information, medical record supplies, and internal communications. The role emphasizes accurate transcription, timely message routing, and a customer-friendly environment.

Responsibilities include answering calls, distributing information, and using the hospital information system to maintain records.

Qualifications

• Must pass Medical Terminology Exam or have prior unit clerk experience.
• High school graduate with ability to read, write and understand medical terminology.
• Experience in clerical or receptionist role; hospital experience or training preferred.
• Ability to perform detailed tasks, work under pressure, and relate to patients, staff, physicians, and visitors.
• Strong verbal telephone communication skills.
• Proficient with computer systems after training on hospital information system.
• Must pass pre-employment screening and physical exam.
• Ability to work independently under stressful conditions with interruptions.

Responsibilities

• Answer the telephone and manage the call system.
• Transcribe patient and unit information into paper and electronic records.
• Direct and relay communications to the appropriate people.
• Distribute mail and information to staff, physicians, and patients.
• Develop and maintain a harmonious, customer-friendly environment.

Skills

Medical Terminology

Education

High School Diploma

Tools

Hospital information system

Job description

GENERAL SUMMARY:

The Clerk IV performs receptionist and clerk duties in the department. Functions as the central communication source for the department process. Maintains and organizes paper related to patient care and medical record supplies, distributes mail and information to staff, physicians and patients. Transcribes both manually and into the computer patient and unit information. Directs both written and verbal communication to appropriate people. Zerox projects for staff and physicians. Answers the telephone and call system. Responsible for the timely, accurate and clear transfer of communications including physician orders. Develops and maintains harmonious, customer friendly environment.

QUALIFICATIONS:

Education/Skills Required:

1. 1. Musttake Medical Terminology Exam and pass if no previous Unit Clerk experience.
2. 2. High school graduate and ability to read, write and comprehend medical terminology and willingness to use positive communication skills.
3. 3. Previous experience in clerical or receptionist position desired; hospital experience or satisfactory completion of training program preferred.
4. 4. Able to perform detailed assignments, work under pressure, and relate to patients, hospital staff, physicians, and visitors. Demonstrates ability to prioritize and complete multiple job responsibilities in a timely manner.
5. 5. Competent in use of language when communicating via telephone.
6. 6. Able to perform computer skills following appropriate training on hospital information system.
7. 7. Meets requirement for pre-employment screening and physical exam.
8. 8. Ability to work independently under stressful conditions and handle calmly and positively multiple interruptions.

As applicable, the individual has training/competency in attending to the special needs and/or behaviors appropriate to the age of the patients for which care is being provided.