Clerk III - Rehab Therapies

University of Iowa; Iowa City (IA); On-site; USD 35,000 - 50,000; Full time

Job summary

The University of Iowa is seeking a full-time Clerk III for its Department of Rehabilitation Therapies. This role serves as the first point of contact for patients in a busy, patient-centered environment, focusing on scheduling, communication, and appointment management to support rehabilitation outcomes. Ideal candidates should excel in detail-oriented tasks and thrive in a team setting.

Benefits

Paid Vacation

Sick Leave

Health, Dental, Life Insurance Options

Generous Employer Contributions into Retirement Plans

Qualifications

• Experience in a clerical office setting, ideally within healthcare.
• Knowledge of medical terminology.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Greet and assist patients and families in a clinical setting.
• Schedule outpatient appointments and manage incoming requests.
• Handle multi-line phone calls and process therapy referrals.

Skills

Attention to Detail

Communication Skills

Ability to Manage High Volume Public Contact

Education

Related Undergraduate Education

Clerical Training Equivalent to Two Years Full-Time Employment

Tools

EPIC Software

Job description

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UI Health Care, Department of Rehabilitation Therapies, is seeking a positive and energetic individual to join our patient-centered care team as a full-time Clerk III at our Hospital Based Outpatient Clinic at the University Medical Center campus.

We are a fast-paced, high volume, multidisciplinary clinic encompassing out-patient services for both general and specialized occupational and physical therapy services. Your role as a Clerk III and first point of contact for our department is critical in laying the groundwork for a superior patient experience and successful rehabilitation outcome.

If you enjoy helping people, a broad variety of work tasks, exemplify strong attention to detail, and flourish in a team environment, you are the ideal candidate for this position.

General Responsibilities Will Include

• Greet and assist patients, families, visitors, vendors, and the public.
• Schedule outpatient appointments which may require coordination with other departments.
• Complete check-in processes and scheduling follow-up appointments.
• Answer multi-line, incoming phone calls and resolve or triage requests.
• Process and manage incoming occupational and physical therapy referrals and appointment requests.
• Facilitate communications between patients, families, visitors, vendors, and other care providers.
• Use of computers, electronic medical records system (Epic), and a variety of software
• Completion of tasks as assigned.
  
  
  

Percent of Time: 100%

Work Schedule: Monday through Friday, rotating, eight-hour schedules between 7:45-5:15 PM.

Parking: Off-site employee parking available with required UI Parking permit

Pay Grade: 08 https://hr.uiowa.edu/pay/pay-plans/merit-alpha-matrix

Benefits Highlights

• https://hr.uiowa.edu/benefits
• Regular salaried position located in Iowa City, Iowa
• Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans.
  
  
  

Minimum Eligibility Requirements

• Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.
  
  
  

Desirable Qualifications

• Previously worked in a Rehabilitation setting.
• Knowledge and experience of the EPIC software system.
• Ability to thrive in a fast-paced environment and manage high-volume public contact effectively.
• Insurance knowledge in healthcare setting.
• Excellent written and verbal communication skills.
• Knowledge of medical terminology.
• Skill in utilizing computer software packages and online systems.
  
  
  

Application Process: To be considered, applicants must upload a resume and cover letter (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position. Job openings are posted for a minimum of 10 calendar days.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Please message [e-mail] with any questions.

Additional Information

• Classification Title: Clerk III
• Appointment Type: Merit
• Schedule: Full-time
  
  
  

Compensation

• Pay Level: 8
  
  
  

Contact Information

• Organization: Healthcare
• Contact Name: Carol Seaman
• Contact Email: carol-seaman@uiowa

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Higher Education

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