Clerk III

Iowa State University; Ames (IA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Retirement benefits

Vacation & holidays

Onsite childcare (Ames)

Life insurance

Flexible Spending Accounts

Employee Assistance Program

Wellbeing program

Job summary

Iowa State University’s Veterinary Diagnostic Laboratory (VDL) seeks a Clerk III to support diagnostic operations. The role emphasizes accurate reporting, invoicing, and providing administrative and customer service support to keep the laboratory running smoothly.

You will verify reports, prepare final documents, and assist with client communications in a busy office setting within Ames, Iowa. This position requires detail-orientation and strong organizational skills.

Qualifications

• Demonstrated knowledge of veterinary or medical terminology.
• Experience with case management or LIS.
• Experience reconciling billing or financial charges in a professional setting.
• Experience preparing and formatting official reports for external distribution.
• Experience handling client communications via phone, email, and fax.

Responsibilities

• Verify diagnostic case reports for accuracy and consistency.
• Prepare and distribute final reports to clients and ISU departments.
• Assist with customer service, answering phones and composing emails.

Skills

Veterinary terminology

Case management systems

Billing & invoicing

Client communications

Report preparation

Tools

Laboratory Information System (LIS)

Job description

Position Title

Clerk III

Job Group

Merit

Required Minimum Qualifications

• Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.

Job Description

Are you detail-oriented and enjoy working in a fast-paced office environment where accuracy matters? The Veterinary Diagnostic Laboratory (VDL) at Iowa State University is seeking a Clerk III to support critical diagnostic operations. This role is essential in ensuring accurate case reporting and invoicing as well as providing administrative and customer service support to keep our laboratory running smoothly.

What You’ll Do

• Verify diagnostic case reports by reviewing test results, charges, and formatting for accuracy and consistency.
• Prepare and distribute final reports to clients and ISU departments, collaborating with diagnosticians for clarification when needed.
• Assist with customer service, answering phones, transferring calls, and composing email communications.

You’ll work closely with diagnosticians, laboratory personnel, and external clients—all from an office setting within the VDL.

Position Details

• Work Environment: Office-based role located in the Veterinary Diagnostic Laboratory in Ames, Iowa.
• Schedule: Monday – Friday, 8:00 AM to 5:00 PM

About The Veterinary Diagnostic Laboratory (VDL)

The VDL is a nationally recognized laboratory within Iowa State University’s College of Veterinary Medicine. We provide comprehensive diagnostic services to veterinarians, animal owners, and industry partners, supporting animal health and public safety. Our team values accuracy, collaboration, and service excellence.

Under direct supervision, performs clerical work such as computing and coding requiring independent judgment in the application of policies and procedures within the area of assignment and according to stated guidelines. Duties may involve the use of personal computers, computer terminals, and/or a variety of software and conventional office equipment.

Preferred Qualifications

• Demonstrated knowledge of veterinary or medical terminology
• Previous experience working with case management or laboratory information systems (LIS).
• Experience reconcile billing or financial charges in a professional setting.
• Experience preparing and formatting official reports for external distribution.
• Experience handling client communications via phone, email, and fax in a professional environment.

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Why Choose Iowa State University?

• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday, and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program

If you have questions regarding this application process, please email [e-mail], or call 515-294-4800 or Toll Free: 1-877-477-7485.

Appointment Type

Regular

Number Of Months Employed Per Year

12 Month Work Period

Time Type

Full time

Pay Grade

08

Original Posting Date

November 5, 2026

Posting Close Date

November 15, 2026

Job Requisition Number

R20187

Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. [phone], email [e-mail].

General ISU compensation information can be found on the University Human Resources website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.