Ambassador Eiffel Tower - Part Time (Paris LV)

Caesars Entertainment; Las Vegas (NV); On-site; USD 34,000 - 48,000; Full time

Job summary

Paris Las Vegas is seeking Eiffel Tower Experience Ambassadors (Operations) to greet guests, share history, and ensure a memorable experience from arrival to departure.

Ambassadors will ride the elevator, escort guests to the viewing deck, and be trained in system controls and audience management while providing excellent customer service.

Qualifications

• Must be at least 18 years old.
• Inherent customer service skills and proactive service.
• Ensure safety of all guests and secure decks during closing hours.
• High School Diploma preferred.
• Strong communication in English.
• Willingness to work holidays and weekends.

Responsibilities

• Follow Safety, Courtesy, and Capacity principles for the Eiffel Tower.
• Inform supervisor of any guest or system problems.
• Work in various job areas, including Ticket Taker, Elevator, and Viewing Deck, assisting VIPs.
• Collaborate with team to create a safe, exciting guest experience.
• Chat with guests and suggest other Caesars attractions.
• Oversee VIP entrance on the casino level and assist ADA guests.
• Understand ticket offerings and operate the ticket scan device with minimal technical effort.
• Follow company expectations and policies; stay informed of property promotions and amenities.
• Maintain a safe viewing deck with headcount and queue management.

Skills

Customer service

Communication

English proficiency

Time management

Integrity

Education

High School Diploma preferred

Tools

Ticket scanner

Job description

Job Description

Eiffel Tower Experience Ambassadors (Operations) are responsible greeting customers and sharing the history of the Las Vegas Eiffel Tower in relation to the original in Paris, France. The ambassador must be comfortable riding in a small elevator for an extended length of time, escorting guests to and from the Viewing Deck. Ambassadors will provide great customer service to ensure the guest experience is enjoyable from start to finish. Ambassadors will be trained in system controls and perform overall audience control.

Eiffel Tower Experience Ambassadors (Operations) are responsible greeting customers and sharing the history of the Las Vegas Eiffel Tower in relation to the original in Paris, France. The ambassador must be comfortable riding in a small elevator for an extended length of time, escorting guests to and from the Viewing Deck. Ambassadors will provide great customer service to ensure the guest experience is enjoyable from start to finish. Ambassadors will be trained in system controls and perform overall audience control.

Responsibilities

• Follow the basic principles of Safety, Courtesy, and Capacity as they relate to the Eiffel Tower.
• Inform lead/supervisor of any guest or system related problems during their shift.
• Work in various job areas, including Ticket Taker, Elevator, and Viewing Deck. Assist in interactions with VIP or Group guests.
• Collaborate with other team members to create a safe, exciting experience for Eiffel Tower guests.
• Comply with and uphold company expectations, including the Code of Commitment, policies, procedures, and industry regulations. Stay informed of property promotions, programs, and amenities.
• Elevator Operator Responsibilities:
• Clearly articulate pertinent information about our Eiffel Tower and its comparison to the original. This speech must be memorized.
• Answer guests' questions about the Tower and its surroundings.
• Handle bio spills, as some guests may become ill during the elevator ride.
• Chat with guests and suggest other attractions, shows, and restaurants across all Caesars properties.
• Tower Responsibilities:
• Maintain a constant count of guests on the viewing deck, ensuring it does not exceed 96.
• Manage the queue line, preparing guests for descent with no more than 10 per elevator.
• Read the anemometer and understand high wind limitations to ensure guest comfort and safety. If wind speeds exceed 39 mph, prepare guests to exit the viewing deck.
• VIP Level Responsibilities:
• Oversee the VIP entrance on the casino level, designated for VIP casino guests and guests requiring assistance, such as ADA guests.
• Contact the elevator operator to inform them of a VIP or an "Assist" guest waiting to go to the top.
• Ticket Validator Responsibilities:
• Understand ticket offerings and operate the ticket scan device with minimal technical ability.
• Act as an ambassador for both the attraction and the casino, assisting and directing guests as needed.
• Follow the basic principles of Safety, Courtesy, and Capacity as they relate to the Eiffel Tower.
• Inform lead/supervisor of any guest or system related problems during their shift.
• Work in various job areas, including Ticket Taker, Elevator, and Viewing Deck. Assist in interactions with VIP or Group guests.
• Collaborate with other team members to create a safe, exciting experience for Eiffel Tower guests.
• Comply with and uphold company expectations, including the Code of Commitment, policies, procedures, and industry regulations. Stay informed of property promotions, programs, and amenities

Qualifications

• Must be at least 18 years old
• Possess inherent customer service skills, a passion for customer care, and a commitment to proactive service.
• Ensure the safety of all guests, team members, and other employees at all times. Secure all decks and platforms during closing hours.
• High School Diploma preferred
• Ability to effectively communicate in a friendly, courteous manner with guests, employees, management, and the public.
• Proficiency in English.
• Willingness to work various shifts and hours, including holidays and weekends.
• Effectively manage time and perform multiple tasks simultaneously.
• Uphold and demonstrate the highest level of integrity in all situations, recognizing the standards required by a regulated business.

Additional Requirements

• Must meet professional appearance standards as prescribed by company policy.
• Must be able to listen and respond to visual and verbal/sound cues.
• Ability to move quickly and easily around noisy, high-volume establishments.
• Must be able to lift 35 lbs. Will be required to stand for extended periods.
• May be exposed to hot, cold, or windy conditions and may be required to stand for extended periods.
• Ability to work in high places.Ability to stand and walk for long durations.
• Must wear the designated uniform as described by the attraction.

About Us

As part of our award winning team, you will help to create the romantic ambiance and classic European style that our most prestigious guests have come to expect from Paris Las Vegas. Your stylish and playful attitude will entertain our guests as they enjoy 2,900 guest rooms, 295 opulent suites, 11 restaurants and the Eiffel Tower. If casual sophistication is enticing to you, Paris is the place to be!