Clerk Coordinator-X-Ray | Part-Time

Singing River Health System; United States; On-site; USD 40,000 - 52,000; Full time

Job summary

Singing River Health System in the Radiology department seeks a Clerk Coordinator who serves as first point of contact for patients and visitors, ensuring a courteous experience while verifying patient identification and orders. You will handle phones, scheduling, document handling, imaging CD copies, and Release of Information, with professionalism and adherence to policies across SRHS.

Candidates should have high school diploma and clerical/customer service experience, medical terminology

Qualifications

• High school graduate or equivalent required.
• Clerical and customer service experience preferred. Medical terminology is preferred.

Responsibilities

• Ensure a pleasant experience for both patients and visitors, minimize medical risk and liability by correctly identifying the patient and verifying orders for correct procedure.
• Answer phones, transfer calls, take messages and schedule appointments and tests as needed.
• Process and coordinate requests, print, scan, fax, and distribute documents when and where needed.
• Copy images to CD's and release records as requested following the Release of Information policy.
• Maintain continuous contact with the public, patients, other hospital personnel, and the medical staff.
• Perform all duties in accordance with Singing River Health System procedures and policies, accreditation organization, and governing guidance and publications for health care employees.

Skills

Clerical experience

Customer service

Medical terminology

Education

High school diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Shift

6:30 AM - 5:00 PM

Location

• Singing River Gulfport Hospital
• Singing River Ocean Springs Hospital
• Singing River Pascagoula Hospital

Job Summary

The Clerk Coordinator is the first point of contact in the Radiology department and must ensure a pleasant experience for both patients and visitors. The Clerk Coordinator minimizes medical risk to the patient and minimizes liability by correctly identifying the patient with the appropriate identification band and patient labels; and, verifying orders for the correct procedure being done. The Clerk Coordinator is responsible for the clerical functions of the department, to include but not limited to: answering phones, transferring calls, taking messages and scheduling appointments and tests as needed. The Clerk Coordinator processes and coordinates requests, prints, scans, faxes, and distributes documents when and where needed; and, copies images to CD's and releases the records as requested by following the Release of Information policy. The Clerk Coordinator maintains continuous contact with the public, patients, other hospital personnel, and the medical staff, always carrying out the responsibilities of the position with professionalism. Expectation is for all performed duties to be in accordance with Singing River Health System procedures and policies, accreditation organization, and governing guidance and publications for health care employees.

Key Responsibilities

• Ensure a pleasant experience for both patients and visitors, minimize medical risk and liability by correctly identifying the patient and verifying orders for correct procedure.
• Answer phones, transfer calls, take messages and schedule appointments and tests as needed.
• Process and coordinate requests, print, scan, fax, and distribute documents when and where needed.
• Copy images to CD's and release records as requested following the Release of Information policy.
• Maintain continuous contact with the public, patients, other hospital personnel, and the medical staff.
• Perform all duties in accordance with Singing River Health System procedures and policies, accreditation organization, and governing guidance and publications for health care employees.

Education

High school graduate or equivalent required.

License

N/A

Certifications

N/A

Experience

Clerical and customer service experience preferred. Medical terminology is preferred.

Reports to

Director of Radiology, Chief Clerical Coordinator, or designee.

Supervises

None

Physical Demands

Work is moderately active: involves sitting with frequent requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area. Work involves exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Work involves using repetitive motions: substantial movements of the wrists, hands and/or fingers while operating standard office equipment such as computer keyboard copier and 10-key. Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound. Work requires close visual and acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision. Must be able to be active for extended periods of time without experiencing undue fatigue. Must be able to work flexible hours.

Mental Demands

Must demonstrate keen mental faculties/assessment and decision making abilities. Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone. Must demonstrate strong written and verbal communication skills. Must possess emotional stability conducive to dealing with high stress levels. Must demonstrate ability to work under pressure and meet deadlines. Attention to detail and the ability to multi-task in complex situations is required. Must have strong interpersonal skills.

Special Demands

Must possess superior customer service skills and professional etiquette. Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.). Must have intermediate knowledge of MS Outlook, Word, and Excel. Must demonstrate a basic understanding of medical terminology. Work requires the ability to function independently, adapt to workload demands, set priorities, and understand and set goals. Must have a valid driver license as job requires traveling throughout the SRHS service area – with the employee providing his/her own transportation.

Why Join Us

If you’re looking for purpose, teamwork, and a place where what you do truly matters, you’ve found it. Let’s do big things together. Singing River is both a mission-driven healthcare provider and one of the largest employers on the Mississippi Gulf Coast. We offer best-of-industry benefits, scheduling options, and professional pathways for our employees. Within each of our three hospitals and 50+ primary care and specialty clinics, you'll find a team devoted to quality, teamwork, and service.