Clerical Support

PLS; Oak Brook (IL); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k)

Vacation

Opportunities for advancement

Ongoing training

Job summary

PLS in Oak Brook, IL is seeking a detail‑oriented support associate to back third‑party services. This role emphasizes critical thinking, problem solving, and clear communication as you coordinate with multiple departments and external agencies.

You will handle client service emails, organize requests, prepare meeting materials, assist with month‑end close, and maintain audit schedules while ensuring accuracy of financial data and adherence to company guidelines.

Qualifications

• High School diploma required.
• 0–2 years of bookkeeping or banking experience preferred.
• Experience with Microsoft Office products including Excel, Word, and Access.

Responsibilities

• Be the main point of contact for agencies, managing client service email inbox and coordinating with colleagues to provide answers and solutions.
• Process and organize requests with other departments and third‑party agencies.
• Schedule and prepare third‑party conference meetings and materials in advance.
• Ensure all service requests are processed efficiently.
• Maintain mid‑month and monthly wires/invoices for third‑party vendors.

Skills

Bookkeeping basics

Data reconciliation

Communication skills

Multitasking

Bilingual English/Spanish

Education

High School diploma

Tools

Excel

Word

Access

Job description

This job is located at 814 Commerce Drive, Oak Brook, IL 60523

Position Overview

This position will be a strong support role for third party services. This role requires critical thinking, problem solving, and effective communication skills. The role lends support and works with several other departments. Organizational and self-motivational skills are necessary to maintain & manage the moving parts of internal processes and the third-party agencies. This is a great role for someone who can wear many hats (and wear them well!), is a true people person, and is highly organized. The person in this role should have an ownership mindset and demonstrate a passion for satisfaction.

Job Responsibilities

• The main point of contact for agencies, maintaining client service email inbox and coordinating with other colleagues to provide answers and solutions for both internal customers and the agencies
• Process and organize request requests working effectively with other departments and the third-party agencies
• Scheduling and organizing third party conference meetings and proactively preparing meeting materials in advance
• Ensures all service requests are processed efficiently
• Maintain mid-month and monthly wires/invoices to ensure from Third Party Vendors for payment
• Monitor activity with Agency to ensure compliance with company guidelines
• Serving as a liaison between departments and the third-party agencies
• Maintain schedule for audits and ensure audits are completed
• Perform day‑to‑day activities that ensure effective account management of assigned accounts.
• Support the month‑end close process to accurately record and report timely all financial transactions
• Perform other duties as assigned
• Follow company policies and procedures

Job Requirements

• A High School diploma is required
• 0 – 2 years of bookkeeping or banking experience preferred
• Experience with Microsoft Office products including Excel, Word, and Access. Ability to work with large volumes of data.
• Strong understanding of reconciliation concepts with a commitment to accuracy and completeness of financial data.
• Ability to plan, prioritize, and organize a diversified workload to complete assignments
• Research and resolution management
• Consistently demonstrates good judgment, strong character and personality, ethics, and high standards of performance
• Excellent communication skills, both verbal and written
• Good interpersonal skills working with internal and external customers
• The ability to work with demanding deadlines
• Exceptional attention to detail and ability to multi‑task
• Professional appearance and demeanor
• Able to work flexible hours
• English/Spanish speaking is a plus

Physical Requirements

• Must be able to sit and/or stand for long periods of time
• Ability to lift 15 lbs.

Benefits

Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.

Core Values

• Communication
• Customer Focus
• Integrity and Trust
• Teamwork
• Results

Equal Employment Opportunity

PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

Disability Accommodation

PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your recruiter or a member of our Human Resources team at [e-mail] to make arrangements. The decision on granting accommodation will be made on a case‑by‑case basis.

Fair Chance Initiative

For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment.

Pay Band

Illinois Pay Band: $19 - $19 USD