CLERICAL SUPERVISOR

NYC Department of Social Services; New York (NY); On-site; USD 60,000 - 85,000; Full time

Job summary

The NYC Department of Social Services is seeking a CLERICAL SUPERVISOR responsible for supervising clerical staff and ensuring efficient operations within the Customized Assistance Services program. Candidates must have relevant educational qualifications and supervisory experience to effectively lead the team and maintain high service standards.

Qualifications

• Experience in an administrative capacity with supervisory experience required.
• Three years of progressively responsible clerical/administrative experience.
• Education above the high school level may substitute for some experience.

Responsibilities

• Supervise clerical workers and ensure data entry accuracy.
• Prepare work schedules and monitor staff performance.
• Review SSI packages before submission to SSA.

Skills

Supervision

Organizational Skills

Communication

Education

Baccalaureate degree from an accredited college

Associate degree or 60 semester credits

High school diploma or educational equivalent

Job description

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YOU MUST BE PERMANENT IN THE PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE OR PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE OR REACHABLE ON EXAM# 1507

Customized Assistance Services (CAS) helps Human Resources Administration (HRA) clients with health and/or mental health problems reach the highest attainable level of functioning and self-sufficiency by providing comprehensive, integrated, individualized clinical and support services. CAS works with other components of HRA and with other governmental and non-governmental service providers to create new programs and to integrate and refine existing services so the people it serves can achieve their maximum functional capacity. CAS provides clinical expertise, recommendations, and direction to HRA in the fields of health, mental health, substance abuse and vocational rehabilitation. CAS staff provides psychiatric evaluation and crisis intervention services, housing eligibility services and assistance in obtaining federal disability benefits. CAS manages contracts that serve individuals and families with medical, mental health, and/or substance abuse disorders. CAS programs provide clinically focused case management and utilize sophisticated clinical tracking and reporting systems.

The Disability Services Program assists clients in obtaining federal disability benefits through the Social Security Disability Insurance program (SSI/SSDI). Under direction with wide latitude for independent initiative and judgment, the PAA I is responsible for the supervision of Clerical staff. The Clerical Supervisor participates in the agency meetings and conferences. The Clerical Supervisor reviews SSI packages before they are sent to the Social Security Administration (SSA).

HRA’s Customized Assistance Services/Disability Service Program is recruiting for one (1) Principal Administrative Associate I to function as a Clerical Supervisor who will:

• Supervise Clerical workers who assign cases to Caseworkers as the clients reports for SSI appointment interview. Ensure that the clerical staff answer incoming phone calls in a timely manner and reschedule clients’ appointments as necessary. The Clerical Supervisor will review and ensure that the clerks data entry/scanning and indexing of clients’ medical and other documents are accurate. Maintain a record/log that indicates the number of clients who were interviewed by caseworkers each day to ensure equity in the assignment of cases. Review and assign incoming mail to the clerical staff for scanning and indexing. Distribute scanned and indexed documents to the unit Supervisors for appropriate follow up. Review and mail all SSI packages to the appropriate SSA regional offices.
• Prepare work schedules and assignments to subordinates for efficient completion of work and ensures adequate staff coverage during hours of operation.
• Review and monitor work completed by staff for accuracy, quality and productivity and successful outcomes.
• Evaluate job performance of subordinates by observation, record keeping and use of relevant tasks and standards commensurate with the job functions.
  
  

Work Location: 109 E 16 ST, NEW YORK | 35-45 IRVING PL

Hours/Schedule: 9:00am-17:00pm (Flexible)

PRINCIPAL ADMINISTRATIVE ASSOC - 10124

Minimum Qualifications

• A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
• An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
• Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.
  
  

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Government Administration

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