Patient Services Intermediate

University of Michigan; Ann Arbor (MI); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Excellent health benefits

Retirement savings match (2:1)

Job summary

University of Michigan seeks an Clinic Operations Support member for the Pediatric Specialties ACU to coordinate communication among physicians, nurse practitioners, clinic staff, and patients to ensure smooth medical care delivery.

You will participate in Lean in Daily Work, assist in resolving operational issues, and train new staff on clinical support operations. This role also includes handling faxes, medical records, and inbasket triage, with backup coverage as needed.

Qualifications

• Strong interpersonal and communication skills are necessary.
• Ability to manage stress effectively.
• Demonstrated active listening, written, verbal and information technology skills.

Responsibilities

• Provide clinic operational support to the Pediatric Specialties ACU in any division.
• Coordinate and facilitate communication between physicians, nurse providers, clinic personnel, and patients regarding issues relevant to medical care.
• Assist in identifying and resolving clinic operational problems and help train new staff members on the clinical support operations.
• Provide backup coverage for other PSI roles as identified by leadership.
• Fax Server Management; distribute faxes to nursing, providers, verify document information in MiChart as needed.
• Correspond with Providers to obtain additional documentation and medical records from referring providers
• SignNow Management
• Inbasket Management: Review and triage all in basket messages and forward to appropriate fellow or provider for follow up.
• Process Lab Results
• Obtain Medical Records
• Process FMLA paperwork, school forms, Camp Oasis form, college accommodation forms, etc.

Skills

Communication

Interpersonal skills

Active listening

Teamwork

EMR proficiency

Tools

MiChart Cadence/Epic

Microsoft Office

Job description

Provide clinic operational support to the Pediatric Specialties ACU in any division. Coordinate and facilitate communication between physicians, nurse providers, clinic personnel, and patients regarding issues relevant to medical care. Assist in identifying and resolving clinic operational problems and help train new staff members on the clinical support operations. Individuals must maintain excellent rapport in person or via the telephone with patients, faculty, and staff, within a team setting. Participate fully in the Lean in Daily Work (LIDW) model of continuous quality improvement.

• Fax Server Management; distribute faxes to nursing, providers, verify document information in MiChart as needed.
• Correspond with Providers to obtain additional documentation and medical records from referring providers
• SignNow Management
• Inbasket Management: Review and triage all in basket messages and forward to appropriate fellow or provider for follow up.
• Process Lab Results
• Obtain Medical Records
• Process FMLA paperwork, school forms, Camp Oasis form, college accommodation forms, etc.
• Perform other related duties as assigned by management.
• Provide backup coverage for other PSI roles as identified by leadership.

Required Qualifications*

High School diploma or an equivalent combination of education and experience is necessary.

3-4 years experience within a large, complex healthcare system.

Experience and proficiency in utilizing computer including standard business computing programs and EMR.

Must have a solid knowledge of general office practices and ability to understand medical documentation, coding and diagnosis.

Strong interpersonal and communication skills are necessary.

Demonstrated active listening, written, verbal and information technology skills.

Ability to manage stress effectively.

Demonstrated excellent attendance and reliability.

Ability to work collaboratively and seamlessly as an integral member of the team.

Desired Qualifications*

• Experience with pediatric population.
• Solid understanding of computer systems, and Microsoft Office applications.
• Proficiency in Medical Terminology.
• Previous experience with MiChart Cadence/Epic system.
• Seek constructive approach to resolving workplace issues.
• Respond positively to change, showing willingness to learn new ways to accomplish work.
• Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others.
• Knowledge of University policies and procedures.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.The review and selection process maybegin as early as the eighth day after posting.Thisopening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.