Clerical Healthcare Office

Sinnissippi Centers, Inc.; Sterling (IL); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Employee assistance program

Life insurance

Paid time off

401(k) employer match

Job summary

Sinnissippi Centers, Inc. is hiring a full-time clerical staff member for our Sterling, IL office. You will greet clients, answer a busy multi-line switchboard, file medical records, monitor paperwork compliance, and assist clinical staff with excellent service to clients.

Hours are Monday–Friday, 8:00 AM–5:00 PM. Pay ranges from $16.66 to $17.49 per hour. Sinnissippi Centers offers competitive benefits including life insurance, paid time off, 401(k) with employer match, and more.

Qualifications

• Clerical experience in a confidential setting.
• Excellent customer-focused attitude.
• The desire and personality for working with the behavioral health population.
• High school diploma or GED.

Responsibilities

• Coordinate client appointments, check-in and check-out; answer client questions.
• Provide telephone support to clients, families and community members.
• Conduct initial screenings and assessments in person or by phone.
• Schedule and build appointments with staffing considerations.
• Greet clients and families; provide information.
• Maintain privacy of PHI in accordance with HIPAA.
• Support clerical and clinical staff; handle mail, scanning, filing, and records.

Skills

Clerical experience

Customer service

PHI privacy

Education

High school diploma or GED

Job description

Through hope & healing, Sinnissippi Centers strives to empower all to live their best lives.

We're looking to hire a full-time clerical staff member in our Sterling office. Our clerical staff greet clients, answer a busy multi-line switchboard, file medical records, monitor paperwork compliance and assist clinical staff with all aspects of excellent service to clients.

Objectives

• Coordinates client appointments, check-in and check-out, and answers client questions
• Provides telephone support to clients, families and community members who call the behavioral health call center
• Conducts initial screenings and assessments in person or over the phone to assess client needs
• Schedule and build appointments; keeping in mind scheduling guidelines and varied staffing schedules
• Schedule clients as directed by Clinical staff
• Greet clients and families and provide information
• Obtain accurate demographic, insurance, and care related information
• Retrieves high volume of incoming calls, screens and directs to appropriate personnel or department
• Collect and post payments, sliding scale payment calculations, and all monies due
• Verifies and/or updates personal information; address, insurance information, etc.
• Obtain required client forms that need to be updated as needed
• Maintains medical electronic records
• Supports all clinic and clinical support areas of organization to include: Adult Treatment, Youth Treatment, Substance Use Treatment, Psychiatric, Specialized, Community Related and Crisis Services
• Routes incoming, outgoing mail and correspondence, including e-mail and faxes
• Maintains privacy of protected health information (PHI) in accordance with HIPAA
• Performs other clerical duties as needed, such as scanning, filing, faxing, photocopying, and collating

Requirements

• Clerical experience in a confidential setting
• Excellent customer-focused attitude
• The desire and personality for working with the behavioral health population
• High school diploma or GED

Hours are primarily Monday-Friday 8:00-5:00 pm

Pay: $16.66 - $17.49 per hour

Sinnissippi Centers offers a competitive benefits package and healthcare plan.

• Employee assistance program
• Agency-provided Life insurance
• Supplemental Life Insurance
• Paid time off
• 401(k) Retirement plan with 50% - employer match
• Full-time position offers complete and competitive benefits package.

YOU are welcome here. At Sinnissippi Centers, we understand that each person is unique and rooted in their individual culture. Using evidence-based practices, our approach of trauma-informed care creates a safe place where people are seen, heard, valued, empowered to succeed, and can proudly see themselves-as consumers, as staff, and as community members.