Clerical Associate

Yale New Haven Health Services Corp.; New Haven (CT); Presencial; USD 32 000 - 48 000; Tempo integral

Resumo da oferta

Yale New Haven Health Services Corp. is seeking an Administrative Assistant in the Emergency Department triage and communications area. The role involves greeting patients, performing mini-registrations, and handling clerical tasks for the Communication Center.

Strong computer and typing skills, plus excellent customer service, are essential. The position requires a High School diploma or equivalent, with secretarial training preferred.

Qualificações

• High School diploma or equivalent is required; formal secretarial training preferred.
• Knowledge of computers and typing skills is essential; strong communication and customer service are necessary.

Responsabilidades

• Greets and screens patients, physicians and visitors.
• Performs mini-registration and collects necessary information.
• Handles all clerical functions of the Communication Center.
• Provides information to patients, visitors and hospital personnel in a courteous manner.
• Demonstrates proficiency with the hospital information system.
• Attends unit meetings and stays informed of posted minutes and memos.
• Maintains professional attitude and cooperation with department objectives.

Conhecimentos

Computer skills

Typing

Customer service

Communication

Formação académica

High School diploma or equivalent

Secretarial training (preferred)

Descrição da oferta de emprego

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Greets patients, performs mini-registrations, answers telephones, and performs other duties of the Emergency Department Triage and Communications area.

EEO/AA/Disability/Veteran

Responsibilities

• 1.Greets and screens patients, physicians and visitors. Maintains customer standards as set by the Hospital and department.
  • 1.1 Graciously and promptly acknowledges and receives patients, physicians and visitors to the department. Always introduces oneself and uses patient's name; uses care in making patient and family comfortable, thereby making a noticeable effort to establish and maintain rapport.
• 2.Performs mini-registration, initiates and completes patient visit information. Collects necessary information from patients in completing the registration.
  • 2.1Promptly and courteously checks patients into the department.
• 3.Performs all clerical functions of the Communication Center.
  • 3.1Promptly and courteously checks patients into the department.
• 4.Communication skills.
  • 4.1Greets, directs, and provides information to patients, visitors and hospital personnel in a pleasant and respectful manner.
• 5.Computer System Is knowledgeable and competent with the computer systems
  • 5.1Demonstrates proficiency and expertise when using the Hospital information system.
• 6.Role development, role responsibilities, and interpersonal relations.
  • 6.1Attends and participates in unit meetings as directed. ? Assumes responsibility for reading and comprehending all posted minutes and memos.
• 7.Demonstrates positive, professional attitude and cooperation in carrying out department objectives.
  • 7.1Demonstrates sensitivity in interpersonal relationships, avoids antagonisms, reduces conflict, and otherwise works effectively with others.

Qualifications

EDUCATION

High School graduate or equivalent. Prefer formal secretarial training.

EXPERIENCE

High School graduate or equivalent. Prefer formal secretarial training.

SPECIAL SKILLS

Knowledge of computers and typing skills. Knowledge of medical terminology preferred. Excellent communication, telephone, interpersonal and customer service skills. Must be well organized and able to work in a fast paced environment. Competency in caring for patients treated at the Hospital regardless of age, disability, sexual preferences, gender, ethnicity.

YNHHS Requisition ID

193524