Clerical Assistant - Intact Family Services

Brightpoint; Chicago (IL); On-site; USD 2,617,000 - 2,962,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

PTO 3+ weeks

11 holidays

401(k) with match

Job summary

Brightpoint is seeking a friendly Clerical Assistant to join our Marshfield office. You will provide front desk support, answer phones, greet visitors, handle mail, and assist with basic clerical tasks such as data entry and document preparation.

This full-time, in-office role offers Monday–Friday, 9:00 AM–5:00 PM, with benefits including health coverage, paid time off, holidays, and retirement plan options.

Qualifications

• Requires a high school diploma or equivalent.
• At least one year of related experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and the ability to manage multiple tasks.
• Proficiency in Microsoft Office and Outlook; familiarity with program-related web-based systems within 90 days.

Responsibilities

• Answer phone calls and route messages; answer basic questions about the organization and programs.
• Greet visitors and monitor the reception area reflecting the organization’s values.
• Maintain the reception area by stocking brochures and materials.
• Open and distribute mail and receive deliveries.
• Assist with data entry, document preparation, and filing.
• May assist with distribution/tracking of program materials and inventory of office supplies.

Skills

Verbal communication

Written communication

Organizational skills

Microsoft Office

Outlook

Data entry

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Brightpoint (formerly known as Children’s Home & Aid) invites you to join our team of mission-driven staff who share a common vision: an equitable world where all children and families thrive in strong communities. As a leader in the human services sector for 140 years, we aim to advance the well-being of children by investing in families and strengthening communities through data-informed, collaborative, and preventative solutions.

The Clerical Assistant will provide front desk support by answering phones, greeting visitors and participants, handling incoming mail and deliveries, and assisting with basic clerical tasks such as data entry, document preparation, and copying.

Candidate Qualifications

• High school diploma or equivalent required.
• At least one year of related experience preferred.
• Demonstrates excellent verbal and written communication skills.
• Demonstrates organizational skills including the ability to set priorities, handle multiple projects and responsibilities, and meet deadlines.
• Demonstrates intermediate computer skills, including Microsoft Office and Outlook, and develops competency with applicable web-based systems used by the program within the first 90 days of employment.

What You’ll Do

• Answer phone calls, forwards calls to appropriate staff, takes messages, and answers basic questions about the organization and programs.
• Monitor the reception/lobby area and greets visitors in a manner that reflects the organization’s values, either on a regular schedule or as back‑up when needed.
• Maintain order in the reception area, including stocking any brochures and materials for distribution.
• Open and distributes mail and receives deliveries.
• May maintain copier, postage machine, and other office equipment by completing such tasks as adding paper and toner and monitoring postage funds.
• May complete data entry tasks.
• May set up, organize, and file documents in program and client files.
• May assist with distribution/tracking of program gift cards, transit cards, and other materials.
• May order and maintain inventory of office supplies.

Job Details

• Compensation: Hourly: Range is between $19.25-$21.50/hour, offers are commensurate with experience. The salary range provided represents our current estimate for this role at the time of posting and is subject to change. The final salary will be determined based on a range of factors, including but not limited to, a candidate's relevant experience, education, qualifications, skills, certifications, and alignment with organizational needs. We are dedicated to fair and equitable compensation practices and are committed to fostering a diverse workforce while providing equal opportunities for all candidates.
• Benefits: Medical/dental/vision insurance, 3+ weeks paid time off in the first year including the week between Christmas and New Year’s Day (PTO increases with tenure); 11 paid holidays, supplemental insurance options, 401(k) with match (more benefits details here).
• Location: In-office: in the Marshfield office, with flexibility needed for occasional travel to local offices when needed.
• Schedule: Full-time, hourly; 9:00AM-5:00PM Monday-Friday.
• We don’t just hire talent—we grow it: Emerging Leaders will have access to leadership development opportunities and one‑on‑one mentorship.
• Student Loan Forgiveness: Brightpoint is an approved agency for Public Service Loan Forgiveness (PSLF).