Clerical Assistant

Freeman Hospital

Carthage (MO)

On-site

USD 28,000 - 32,000

Full time

9 hours ago

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Job summary

Newcastle Hospitals NHS Foundation Trust is seeking enthusiastic Clerical Assistants to provide high-quality administrative support to our Community Clinics and Services across Newcastle. This is a vital role in ensuring patients, carers, service users and healthcare professionals receive an efficient and professional service.

You will handle telephone enquiries, process referrals, maintain electronic records (SystmOne) and manage appointments and correspondence, working with clinical and admin

Qualifications

Customer care skills and confidentiality are essential.
Ability to work as part of a team and use own initiative.
Proficiency with keyboard and general IT skills.

Responsibilities

Provide clerical and administrative support to community clinical teams.
Handle telephone enquiries professionally and compassionately.
Maintain electronic records using SystmOne and other Trust systems.
Manage appointments, referrals and correspondence according to procedures.
Support delivery of high-quality patient care as part of the team.

Skills

Customer Care skills

Confidentiality

Teamwork

Initiative

Keyboard skills

Education

NVQ Level 2 or equivalent

Tools

SystmOne

Job description

Cramlington Manor Walks

Employer heading

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country. We have around 16,000 staff and an annual budget of £1.7 billion.

With strong history of providing high quality care, clinical excellence, research and innovation regionally, nationally and internationally, we’re in the top five providers of specialised health services in the country.

As well as providing a wide range of hospital and community services, we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Are you an organised, reliable and motivated individual with excellent communication skills? Do you enjoy working as part of a busy team and making a difference to patient care?

We are looking to recruit enthusiastic Clerical Assistants to provide high-quality administrative support to our Community Clinics and Services across Newcastle. This is an excellent opportunity to join a friendly and supportive team, playing a vital role in ensuring patients, carers, service users and healthcare professionals receive an efficient and professional service.

We are recruiting to a number of permanent roles within our Community Services:

Single Point of Access (SPA) based at Regent Point, Gosforth, providing administrative support and operating a busy telephone service.
Interview Date Friday 13 November 2026
Full & Part Time Hours/Week

NO AGENCIES PLEASE

Main duties of the job

Working alongside clinical and administrative colleagues, you will help manage a varied workload within a fast-paced environment. You will be responsible for handling telephone enquiries, processing referrals, maintaining electronic patient records using SystmOne, and providing general administrative support to community-based clinical services.

The successful candidate will be able to prioritise their workload effectively, communicate confidently with a wide range of people, and respond positively to the changing demands of the service. Accuracy, attention to detail and a commitment to delivering excellent customer service are essential.

Administrative staff within these services work between 8:00am and 10:00pm on a rota basis, including evenings, weekends and bank holidays. Actual working hours for these posts will be discussed at interview.

If you are a team player with a positive attitude and a commitment to delivering excellent administrative support within NHS community services, we would love to hear from you.

Join us and help make a real difference to the care and experience of patients across Newcastle.

Working for our organisation

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

Royal Victoria Infirmary (RVI)
Freeman Hospital
Newcastle Dental Hospital
Cramlington Manor Walks
Urgent treatment centres
Newcastle Fertility Centre
Northern Centre for Cancer Care, North Cumbria
Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Detailed Job Description And Main Responsibilities

Providing comprehensive clerical and administrative support to community clinical teams.
Handling telephone enquiries from patients, carers, service users and healthcare professionals in a professional and compassionate manner.
Maintaining accurate electronic records using SystmOne and other Trust systems.
Managing appointments, referrals and correspondence in accordance with local procedures.
Working collaboratively with colleagues to support the delivery of high-quality patient care.
Ensuring confidentiality is maintained at all times in line with Trust policies and procedures
To provide a high standard of support to Clinical staff handling telephone calls.
To use an electronic referral process (SystmOne) to ensure requests are responded to in a professional, confidential and efficient manner.
To receive requests from patients and carers, acute hospitals, GP practices, Social Services and health care agencies.
To communicate directly with members of the public and other services.
To abide by Trust policies and procedures.
To be an effective part of the team contributing to the departmental objectives.
Post holder will be expected to contribute to housekeeping and other office duties as required e.g. general tidiness, pre-determined stock levels are met and equipment is clean, and stored correctly.

Person specification

KNOWLEDGE

Essential criteria

Office Procedures
Microsoft Office IT packages

Desirable criteria

SystmOne IT package

Skills

Essential criteria

Customer Care skills
Awareness of the need for confidentiality at all times
Working as part of a team
Working with minimum supervision using own initiative
Ability to work within a changing environment
Keyboard skills

Desirable criteria

Experience of working within a multi-agency environment

Experience

Essential criteria

Good standard of General Education

Desirable criteria

Experience of using SystmOne IT package (training will be given)
Awareness of NHS policies and procedures

Qualifications

Essential criteria

NVQ Level 2 or equivalent qualification / experience

Desirable criteria

ECDL

Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third-Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process.

Important note on completion of reference section of Application Form

All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

Candidates who are shortlisted for interview will be contacted by e‑mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.

Documents to download