Clerical/Admin - Patient Service Representative

Origin Travel Nurses; Boston (MA); On-site; USD 52,000 - 76,000; Full time

Job summary

Mass General Hospital is seeking a Patient Services Coordinator II to provide administrative support in the Cardiovascular Disease Prevention Center. The role interfaces between patients and providers in a high-volume outpatient cardiology setting, focusing on organization, confidentiality, and service quality.

Under supervision, you will manage patient check-in/out, scheduling, insurance verification, prior authorizations, and Epic In Basket; train staff as needed and support revenue-related

Qualifications

• Excellent English language and medical terminology knowledge.
• Strong communication (oral and written) and interpersonal skills.
• Highly organized with ability to manage multiple tasks and attention to detail.
• Ability to work both independently and as part of a team.
• Experience supporting providers and patients in a clinical setting is preferred.

Responsibilities

• Check-in and check-out per Front Desk Standards.
• Support providers to solve complex administrative patient issues.
• Manage Epic In Basket for scheduling and messages.
• Verify insurance electronically and obtain prior authorizations as needed.
• Coordinate scheduling of appointments and diagnostic testing.
• Coordinate referral appointments and visits.
• Provide confidentiality per HIPAA guidelines.
• Assist training and onboarding of new staff.
• Perform general administrative tasks to facilitate patient flow.

Skills

Communication skills

English proficiency

Medical terminology

Organizational skills

Teamwork

Problem solving

Computer skills

Tools

Epic In Basket

Job description

GENERAL SUMMARY/ OVERVIEW STATEMENT:

The Patient Services Coordinator II, under general supervision of the Practice Manager and the Administrative Manager for the Cardiovascular Disease Prevention Center, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and providers within an outpatient Cardiology practice. The emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information, and enhance the quality of service to patients.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Performs all duties that are the responsibility of a Patient Service Coordinator I
• Performs all check-in and -out functions, as outlined by the MGH/MGPO Front Desk Standards of Operations.
• Provides support and information to providers to problem solve and manage complex administrative patient issues
• Performs the daily management of Epic In Basket with respect to patient scheduling and staff messages to members of the clinical team.
• Understands HMO, Managed Care, and other Third Party Insurers. Functions as a resource for patients around managed care plans, insurance and referral issues, with an ability to perform electronic insurance verification. Obtains prior authorizations for procedures as needed.
• Understands financial services and self-pay resources and provides patients with information as needed.
• Triages and manages more complex telephone calls, utilizing courteous customer service skills.
• Maintains confidentiality and privacy, which is consistent with HIPAA guidelines.
• Completely performs and is a resource to other team members in all revenue enhancement activities, including but not limited to registration verification, co-payment collection, cash management, encounter form reconcilement, etc.
• Schedules patient appointments.
• Coordinates the scheduling of diagnostic testing.
• Coordinates and tracks referral appointments and visits.
• Provides cross coverage for other Practice staff members for absences, vacations, etc. and during variations in workflow, as needed.
• Assists with training and orientation of new staff, where applicable.
• Performs all other related tasks which would facilitate the flow of patients through the practice, or which would enhance the quality of service to patients.
• Performs photocopying, faxing, filing as required.
• Performs special projects for Section Head or Administrative Manager as requested.
• Other duties as assigned.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:

• Good command of the English language, including medical terminology
• Excellent interpersonal and verbal/written communication skills
• Exceptional organizational skills, flexibility to manage multiple tasks and accurate attention to detail
• Ability to work independently and within a team environment
• Ability to solve problems and resolve complex issues on behalf of providers and patients
• Ability to function as a role model and provide administrative guidance to others
• Knowledge of computer applications necessary to function in administrative role