Clemency Case Navigator

Secretary of the commonwealth; Richmond (VA); On-site; USD 55,000 - 60,000; Full time

Job summary

The Secretary of the Commonwealth in Virginia is seeking a Clemency Specialist to provide administrative, procedural, and operational support to the clemency process at the Patrick Henry Building. You will manage pardon and restoration of rights applications, maintain case files, and draft official documents with strict confidentiality and timely handling.

Responsibilities include data entry, responding to inquiries, and coordinating with the Clemency Manager on administrative projects while

Qualifications

• Three years of professional experience in behavioral sciences, social work, or criminal justice, with a bachelor’s degree in social work, criminal justice, or related field.
• Experience providing case management services, including collecting, reviewing, organizing, and maintaining client records to facilitate case processing.
• Strong attention to detail and accuracy in processing documents and managing records.
• Ability to maintain confidentiality and handle sensitive information.
• Excellent written and verbal communication skills.
• Proficiency with standard office software and document management systems.

Responsibilities

• Receive, review, and process incoming Restoration of Rights and Pardon applications.
• Scan, upload, and maintain digital and physical case files.
• File and organize documents following retention schedules.
• Complete Grant Order requests and draft/issue Affidavits.
• Manage inquiries via email and phone; provide courteous, accurate responses.
• Document and update internal systems with pardon grants, denials, and case progress.
• Assist the Clemency Manager with administrative projects and data entry.
• Maintain confidentiality and follow legal and departmental protocols.

Skills

Case management

Attention to detail

Confidentiality

Communication skills

Office software

Education

Bachelor’s degree in social work or criminal justice

Tools

Document management systems

Scanning equipment

Microsoft Office

Job description

The Secretary of the Commonwealth in Virginia is seeking a Clemency Specialist to provide administrative, procedural, and operational support to the clemency process at the Patrick Henry Building. You will manage pardon and restoration of rights applications, maintain case files, and draft official documents with strict confidentiality and timely handling.

Responsibilities include data entry, responding to inquiries, and coordinating with the Clemency Manager on administrative projects while