Clearwater Cove - Guest Group Communications Coordinator

Young Life; Lampe (MO); On-site; USD 37,000 - 46,000; Full time

Job summary

Young Life in the United States is seeking a proactive Guest Services Coordinator on a sales-forward track to grow school-season bookings while coordinating all guest services. This role emphasizes developing relationships with prospective guests and ensuring a seamless experience with the Guest Services team.

The ideal candidate will coordinate across departments, communicate effectively, and relate warmly to staff and guest groups, supporting camp operations and hospitality standards.

Qualifications

• Must be organized and detail-oriented with strong customer-service focus.
• Effective phone skills and clear communication are essential.
• Familiarity with the ministry strategy and mission of Young Life.
• Strong skills in communication, organization and administration.
• Able to manage transient relationships and maintain warmth and hospitality for all staff and users.
• Able to work professionally with camping staff to support camp operations.

Responsibilities

• Coordinate requests for facilities and services and communicate changes to departments ahead of group arrival.
• Share host responsibilities with the guest services team.
• Develop and maintain guest services materials (e.g., Guest Group Planning Packet).
• Maintain open communication with Young Life field staff and guest groups about facility use and feedback.
• Serve as liaison between the property and assigned staff for school-year use.

Skills

Organization

Customer service

Communication

Administration

Phone skills

Education

Four-year college degree

Hospitality training

Job description

Role Overview

All camps share a common purpose: creating an environment where Young Life staff bring Christ to life by creatively presenting the complete gospel of Jesus Christ. Camp speakers introduce kids to the person of Christ, the nature of humanity, the work of Christ on the cross, the hope of the resurrection and the opportunity for reconciliation with God.

The position is a sales‑forward role that focuses on growing and developing school‑season bookings while supporting the Guest Services department. The ideal candidate will be highly proactive in building new relationships with prospective guests and experienced in coordinating all aspects of guest services to ensure a seamless experience.

Essential Duties

• Gather requests for facilities and services, communicating changes and addressing concerns for incoming guest groups; communicate this information to the different departments at the property well in advance of the group's arrival.
• Share host responsibilities with the guest services team.
• Develop and maintain all guest services materials that are part of the communication process with guest groups (e.g., Guest Group Planning Packet).
• Cultivate and maintain an open line of communication with Young Life field staff and non‑Young Life guest groups concerning their use of and feedback about the property.
• Understand interdepartmental relations as related to service for the guest group.
• Possess familiarity with all aspects of the camping operations (e.g., Food Service, Housekeeping, Administration, Maintenance and Guest Services).
• Serve as the liaison between the property and the various assigned staff who will use the facility during the school year (e.g., camp director, program team, etc.).
• Research, develop and implement specific projects as assigned by the guest services coordinator.
• Perform additional duties as required by the immediate supervisor.

Education

• A four‑year college degree preferred.
• Training in hospitality preferred.

Experience Required

• Must be organized, detail‑oriented, customer‑service oriented, have effective phone skills and be a clear communicator.
• Must be familiar with the ministry strategy and mission of Young Life.
• Must possess skills and gifts in communication, organization and administration.
• Able to function effectively when relationships are transient in nature.
• Able to convey warmth, hospitality and concern for all staff and users of the property.
• Able to relate to all camping staff in a professional manner that enhances the overall flow of camp operation.
• Able to respond to urgent and unscheduled needs of guest groups promptly and professionally.

Notes

Young Life is a relational ministry. Staff must convey Christ‑like hospitality and concern for guests and staff. All staff members are expected to represent Young Life positively and professionally within the community and to work with and minister to the volunteer high‑school and college‑age young people who attend our camp.

Job Specific Working Conditions

This position is a sales‑forward role, and the ideal candidate will be highly proactive in growing and developing school‑season bookings. It also includes additional responsibilities within the Guest Services department to support the team's overall functions.

Compensation

In the U.S., the standard base pay range for this role is $37,000–$46,000, depending on relevant education, experience, and location.