Cleared Telephone Technician - Information Technology Specialist (OCONUS - Iraq)

Totally Joined For Achieving Collaborative Techniques, LLC; Washington (District of Columbia); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Vision and Dental Insurance

Paid holidays

Disability insurance

Voluntary Term Life

Job summary

Totally Joined For Achieving Collaborative Techniques (TJFACT) seeks a Telephone Technician – Information Technology Specialist to support the DOS Diplomatic Technology IT team in Baghdad and Erbil, Iraq. You will maintain enterprise telephone networks, including Avaya CS-1000 systems, ensuring mission-critical resources stay available.

The role requires handling VoIP, digital/analog telecom, hardware provisioning, and network services with occasional field work.

Qualifications

• Bachelor’s degree required or 13 years related experience in lieu of education.
• Two years of military phone/voice specialization may be considered in lieu.
• Experience with CS1000E release 7.5 or higher, VoIP phones, UCM, Router/Service, and Element Manager.
• Skilled with call accounting software, call routing, identification, recording, and automated attendants.
• Extensive knowledge of Avaya/Nortel-based telephone systems used at DOS locations in Iraq.
• Active security clearance.

Responsibilities

• Design, install, and maintain telecom and telephone systems (Analog, Digital and VoIP).
• Oversee hardware procurement, logistics, and maintenance programs.
• Conduct site surveys to determine requirements.
• Troubleshoot voice lines and related equipment.
• Work in confined spaces and at heights as needed.
• Plan deployment and maintenance of scalable VOIP systems.
• Provide training and technical assistance to support staff.
• Direct temporary staff and mentor local personnel.

Skills

Avaya CS1000

VoIP knowledge

Network routing

Security clearance

Project leadership

Technical training

Equipment provisioning

Education

Bachelor’s Degree

Tools

CS1000E v7.5

Unified Communications Manager

Avaya/Nortel systems

VoIP hardware

Job description

Cleared Telephone Technician - Information Technology Specialist (OCONUS - Iraq)

Job Category: Default

Requisition Number: OCONU001502

• Posted : February 2, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Washington, DC 20006, USA

Description

About Us:

Totally Joined For Achieving Collaborative Techniques (TJFACT) is a minority owned, CVE verified Service Disabled Veteran Owned Small Business (SDVOSB) performance driven professional services government contracting company that provides a broad spectrum of services and solutions to the U.S government agencies and organizations.

About the Position:

TJFACT is seeking a Telephone Technician – Information Technology Specialist to support our DOS DT (Diplomatic Technology) IT team in Baghdad and Erbil, Iraq.

The Telephone technician provides expert-level support for all Department of State-owned telephone communications equipment. Specific responsibilities vary, but in general, are responsible for maintaining all aspects of an enterprise telephone network including switches, cabling, handsets, and programming of the Avaya CS-1000 phone systems, ensuring that mission-critical resources are always available when needed.

DUTIES AND RESPONSIBILITIES:

• Designing, installing, and maintaining various telecommunications and telephone systems (Analog, Digital and VoIP) including commercial brands of equipment such as Avaya, Nortel, Netbox, cisco and other VoIP related devices.
• Provide oversight for assorted hardware procurement, logistics, and maintenance programs.
• Perform technical site surveys to determine structural and technical requirements.
• Conduct fault isolation and technical control of voice frequency leased lines and associated equipment.
• Perform work in confined areas such as crawlspaces, attics, utility pits, tunnels, manholes and other confined spaces on an occasional basis.
• Perform tasks from heights to include rooftops, ledges, scaffolding and extension ladders.
• Move and handle heavy objects such as crates, equipment racks and other building materials.
• Planning for deployment and maintenance of scalable VOIP telephone systems
• Reading and writing English communication skills.
• Open shipping crates; perform proper inventories of the contents and noting/reporting deficiencies.
• Follow established safety regulations. Responsible for the installation of UPS systems and battery replacement.
• Take electrical measurements and make appropriate electrical connections in and around electrical service panels and Uninterruptible Powel Source (UPS) units.
• Troubleshoot and isolate problems of microcomputers and printers and determine if problem is related to hardware, software, or connection.
• Make minor corrections or contact Dept/RIMC support staff or vendors for resolutions to problems.
• Follow up on maintenance and service requests from users for changes and additions to network.
• Provide software training and technical assistance to support staff in the operation of the system.
• Provide basic support services, including training staff in the use and maintenance of equipment and other related responsibilities.
• Direct the work of temporary staff as assigned and evaluate.
• Provide comprehensive on-the-job training for locally employed staff members and assist in their professional development in the full range of administrator skills and duties.

REQUIRED QUALIFICATIONS:

• Bachelor’s Degree with a minimum of 5 years of experience or 13 years job related experience in lieu of education.
• Military specializations in phone/voice systems may be considered in lieu of educational requirements- two years’ experience in military phone/voice specializations is required when use in lieu.
• Experience with the CS1000E release 7.5 or higher, VoIP phones, Option 11, Unified Communications Manager, Network Routing Service, and Element Manager.
• Skilled with call accounting software, call routing, call identification, call recording, and automated attendants.
• Extensive knowledge of Avaya/Nortel-based telephone systems and the way they are implemented at DOS locations throughout Iraq.
• Applicable codes and safety regulations.
• Active security clearance.

PREFERRED QUALIFICATIONS:

• Desired Nortel CS 1000 certification.
• Desired Cisco CCNA Voice certification.
• Avaya certification (ACIS) is desired and will be highly considered, but not required.
• BICSI Installer is desired.

BENEFITS:

• Medical, Vision and Dental Insurance
• Paid holidays
• Short Term and Long-Term Disability
• Voluntary Term Life

TJFACT is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran. We reserve the right to modify or revise the job descriptions in part or in its entirety. Reasonable accommodations will be made in accordance with governing law.

Qualifications

Education

Required

Bachelors or better.

Experience

Required

Active security clearance

13 years:

Relevant job-related experience - in lieu of education

5 years:

Relevant job-related experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.