Cleared ServiceNow Developer (OCONUS - Iraq)

TJFACT LLC - Totally Joined for Achieving Collaborative Techniques; Washington (District of Columbia); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Medical, Vision and Dental Insurance

401-K plus match

Paid Vacation days

Paid holidays

Short Term and Long-Term Disability

Voluntary Term Life

Job summary

TJFACT LLC in Washington, D.C. is seeking a ServiceNow Developer to lead business process improvements for the Department of State. The role involves configuration, customization, and administration of ServiceNow ITSM products, collaborating closely with customers, and providing innovative technical solutions. Candidates must have a Bachelor's degree or equivalent experience, a ServiceNow Developer certification, and extensive expertise in ITIL/ITSM processes. The position offers comprehensive benefits including medical insurance and a 401-K match.

Qualifications

• Minimum three years of recent experience as an analyst or developer.
• Extensive knowledge of ITIL and ITSM processes.
• Hands-on experience in ServiceNow Catalog/Service Portal modules.

Responsibilities

• Provides application support for the configuration and customization of ServiceNow.
• Generates workflows and integrations with latest ServiceNow technologies.
• Works as part of an agile scrum team.

Skills

ServiceNow configuration and administration

JavaScript customization

ITIL and ITSM processes

Problem-solving skills

Customer service orientation

Education

Bachelor's degree or equivalent work experience

ServiceNow Certified Application Developer certification

Tools

ServiceNow ITSM Product Suite

Job description

About Us

Totally Joined For Achieving Collaborative Techniques (TJFACT) is a minority owned, CVE verified Service Disabled Veteran Owned Small Business (SDVOSB) performance driven professional services government contracting company that provides a broad spectrum of services and solutions to the U.S government agencies and organizations.

About the Position

TJFACT is seeking a ServiceNow Developer to support our DOS DT (Diplomatic Technology) IT team in Baghdad and Erbil, Iraq.

The ServiceNow Developer position requires the candidate to take the lead in identifying, refining, organizing, documenting, and implementing business processes for the Department of State. This individual will work in direct collaboration with the customer and other subject matter experts to develop and/or re‑engineer processes.

DUTIES AND RESPONSIBILITIES

• Provides application support for the configuration, customization, and administration of the ServiceNow ITSM Product Suite
• Provides application support for the configuration of platform capabilities to include Knowledge Management, Service Request Management, and Service Portal
• Deploys core functionality in an out-of-the-box ServiceNow system
• Generates workflows and integrations with latest ServiceNow technologies
• Generates Automated Test Framework (ATF) tests associated with code produced
• Works as part of an agile scrum team, supporting story point estimation, managing stories through their lifecycle, and actively participating in agile ceremonies
• Manages multiple tasks by prioritizing based on client need and ensuring quality standards and work performance
• Works as part of a team on client engagements
• Quickly adapts to customers’ dynamic environment and adapts their processes and fosters innovative ideas
• Design, prototype, implement, test, and deploy business rules, technical solutions such as client scripts, UI pages/actions/policies, scheduled jobs, import sets and transform maps, ACLs and notifications
• Evaluates ServiceNow platform performance, isolates and debug software problems and makes recommendations for problem resolution
• Provides subject matter knowledge to the ServiceNow application and ability to implement modules and other third‑party integrations and applications used within the environment to ServiceNow for HRSD
• Transforms business needs from the customer to tangible items within ServiceNow, from using modules available to the platform or creating new modules and directly helps complete detailed documentation for workflows and services implemented within ServiceNow
• Works with process managers to fully understand business functionality, pain points, and areas of improvement

REQUIRED QUALIFICATIONS

• Bachelor's degree from an accredited college/university or a minimum eight years of equivalent work experience
• ServiceNow Certified Application Developer certification required
• Minimum three years of recent experience as an analyst or developer with three plus years of hands‑on experience developing and maintaining multiple ServiceNow instances
• Extensive knowledge of ITIL and ITSM processes
• Experience configuring and administering ServiceNow
• Hands‑on experience in ServiceNow Catalog/Service Portal modules
• Ability to customize workflows, Business Rules and UI Scripts using JavaScript to create custom applications and configurations on the ServiceNow platform
• Demonstrated strength in problem‑solving, process improvement, and change management
• Strong interpersonal and team orientation skills in working with various levels of technical and business-oriented individuals
• Passion for providing excellent customer service to all internal customers
• Active security clearance

PREFERRED QUALIFICATIONS

• ITIL Intermediate certification
• Prior experience in a consulting environment, preferably within the public sector
• ServiceNow Certified Administrator certification
• ServiceNow Certified Implementer certification in ITSM
• ServiceNow IT Business Management/Project and Portfolio Management experience

BENEFITS

• Medical, Vision and Dental Insurance
• 401-K plus match
• Paid Vacation days
• Paid holidays
• Short Term and Long-Term Disability
• Voluntary Term Life

TJFACT is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran. We reserve the right to modify or revise the job descriptions in part or in its entirety. Reasonable accommodations will be made in accordance with governing law.