Clayton Homes Office Coordinator - Springfield, MO

Clayton Homes; Springfield (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

Clayton Homes seeks an Office Coordinator to support the Home Center team in Springfield, MO. You will organize files, assist with sales and marketing processes, and coordinate communications between departments.

The role requires strong MS Word/Excel/Outlook, excellent written and verbal communication, and a professional demeanor. You’ll handle customer inquiries, invoices, and scheduling, contributing to a smooth, customer-focused operation.

Qualifications

• High School diploma or equivalent.
• Proficient in Microsoft Word, Excel, and Outlook.
• Excellent written and verbal communication skills.
• Ability to multi-task and adapt to changes.
• Professional demeanor and appearance.

Responsibilities

• Assemble, update, and maintain customer files as needed for Home Center processes and compliance.
• Assist Home Center team members in working with Home Office liaisons to carry out sales, marketing, human resource and other business processes.
• May assist in preparation of sales packages, complete parts orders, billback requests for payments from manufacturer on covered items, and schedule service through contractors.
• Prepare letters, flyers for Home Center promotions, copies, business card requests, and other correspondence as requested by the Home Center Manager.
• This position serves as a point of contact between different departments or individuals within the organization, relaying messages and ensuring effective communication channels.

Skills

Time management

Quality focus

Adaptability

Planning and priority setting

Composure and resiliency

Strong written and verbal comms.

Strong customer service

Education

High School diploma

Tools

Microsoft Word

Excel

Outlook Express

Job description

Office Coordinator

Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices and creating a world-class experience for customers and team members.

Responsibilities

Administrative Support

• Assemble, update, and maintain customer files as needed for Home Center processes and compliance, ensuring record retention policies are adhered to.
• Assist Home Center team members in working with Home Office liaisons to carry out sales, marketing, human resource and other business processes.
• May assist in preparation of sales packages, complete parts orders, billback requests for payments from manufacturer on covered items, and schedule service through contractors.

Communication Liaison

• Prepare letters, flyers for Home Center promotions, copies, business card requests, and other correspondence as requested by the Home Center Manager.
• This position serves as a point of contact between different departments or individuals within the organization, relaying messages and ensuring effective communication channels. Interacts with clients, visitors, and employees, providing assistance and ensuring a positive experience for all.

Office Organization and Management

• Assist customers with general questions, route phone calls and messages accurately and quickly.
• May assist with office compliance and internal audit preparation.
• Assist Home Center Manager in collecting invoices, scheduling payment to contractors, making bank deposits, etc.
• Can operate and perform tasks associated with the role of Office Coordinator in Vantage:
  • Vantage tasks
  • SES Pro
  • My Home Service

Competencies

• Time Management – Able to manage multiple responsibilities by being organized and keeping on top of important time-sensitive tasks.
• Quality Focus – Able to manage the efficiency, accuracy, completeness, and integrity of the work that they produce. They also recommend improvements in procedures to continually improve the quality of work produced.
• Adaptability – Able to shift course when external influences affect an initial plan and they are able to alter standard procedures when necessary and juggle multiple demands as required.
• Planning and Priority Setting – Identify priorities and develop detailed action plans that include objectives, accountabilities, timeframes, standards, review stages, and contingencies.
• Composure and Resiliency – Able to deal effectively with pressure, recover quickly from setbacks, and remain optimistic and persistent even under adversity. They are also able to maintain self-confidence and avoid overly emotional responses in tense or difficult situations.

Requirements

• Proficient in Microsoft Word, Excel, and Outlook Express
• Able to multi-task and adapt to changes with ease
• Strong written and verbal communication skills
• Possess strong customer service skills
• High School diploma or equivalent
• Professional demeanor and appearance