Clayes Performing Arts Center Night Manager

CSU Fullerton Auxiliary Services Corporation (\"ASC\"); Fullerton (CA); On-site; USD 52,000 - 64,000; Full time

Job summary

CSU Fullerton Auxiliary Services Corporation (ASC) seeks a Night Manager to oversee CPAC Box Office evening operations, including sales, cashier supervision, and ticketing system troubleshooting. The role also manages Front of House activities across five venues, training staff and coordinating with caterers, vendors, and artists’ merchandisers.

The position requires at least two years of Box Office and Front of House supervisory experience, strong customer service skills, and the ability to

Qualifications

• Two years of Box Office experience minimum.
• Two years of Front of House supervisorial experience minimum.
• Strong customer service and leadership skills are essential.
• Ability to communicate effectively with patrons and staff under pressure.
• Knowledge of ticketing processes and safety procedures.
• Familiarity with ADA regulations for public assembly.
• CPR/First Aid certification preferred or willingness to obtain.

Responsibilities

• Oversee evening Box Office operations and cashier supervision.
• Supervise Front of House activities for ~200 events per year.
• Coordinate with Ticket Office staff to resolve ticketing issues and seating problems.
• Lead emergency procedures and ensure patron safety during events.
• Maintain lobby and venues ambiance and keep facilities welcoming.
• Train and supervise Front of House staff and student workers.

Skills

Customer service

Supervisory skills

Verbal communication

Emergency response

Crowd control

Computer skills

Ticketing software

ADA knowledge

CPR/First Aid

Education

Bachelor’s degree

Music or Theatre degree preferred

Tools

Spectrix ticketing system

MS Office (Word/Excel)

Job description

Under the supervision of the Box Office Manager, the Night Manager will oversee the evening operations of Clayes Performing Arts Center’s (CPAC) Box Office including sales, computerized functions, and cashier supervision. Responsible for becoming proficient with the CPAC Box Office’s ticketing system (currently Spectrix) in ticketing and troubleshooting.

In addition to Box Office night management, the position is responsible for the efficient operation of all Front of House activities (approx. 200 paid events per year) associated with the Clayes Performing Arts Center in five different venues: Meng Concert Hall, Young Theatre, Hallberg Theatre, Little Theatre and Recital Hall, including training, and supervising of part-time graduate assistants and students; providing audience safety and emergency services; evaluating and implementing Front of House policies and procedures; house managing when necessary; coordinating with caterers, vendors and artists’ merchandisers.

Supervision and Customer Service - Box Office (30%)

• Supervise end of shift protocols for Box Office staff.
• Provide customer service leadership to box office personnel and patrons.

Front-of-HouseActivities (55%)

• Serve as Front of House Supervisor for various events held within the Clayes Performing Arts Center.
• Act in close coordination with Ticket Office staff to employ customer service techniques to effectively interact with patrons, mutually resolving critical issues such as ticketing problems, late seating, crowd control, facility maintenance and general public relations.
• Assume leadership role in emergency situations, lead evacuation or other safety related procedures; call for police and/or paramedics; and prevent or remove anything or anyone disrupting a performance.
• Ensure that the ambiance, appearance, and general condition of lobby, auditoriums, restrooms and other patron accessible areas of the facilities are appropriate.
• Oversee execution of receptions, special events, intermissions, artist meet-and-greets, merchandise sales, informational/promotional displays, and other pre/post-event activities.
• Facilitate communication and services with caterers and vendors as they pertain to Front of House activities to ensure quality customer service to patrons.
• Coordinate activities with the Facility Coordinator, Stage Manager, Technical Director and other appropriate faculty & staff.
• Coordinate with Marketing and other units as necessary to ensure that marketing materials, program books, inserts and/or surveys are available to all venues for distribution at events.
• Train, motivate and supervise all Front of House staff.
• Manage paid and student staff during performances.

Administration (15%)

• Work with Box Office Manager to determine advance needs of performance; merchandise, lobby displays, etc.
• Ensure the completion and submission of Front of House Report to designated recipients, outlining any extraordinary occurrences at the event; running times, an accounting of employees’ time worked, accident reports, facilities maintenance items, and other event related items of note for all performances.

OTHER DUTIES:

• Other duties as assigned.

• Minimum two (2) years Box Office experience.
• Minimum two (2) years Front of House supervisorial experience.

PREFERRED QUALIFICATIONS:

• Excellent knowledge of customer service, supervisorial and performance management techniques.
• Excellent verbal communication skills; ability to give appropriate consideration to others’ concerns in order to address and resolve a variety of problems. Ability to speak in front of large groups of people.
• Ability to access and manage diverse customer service activities, including unanticipated service needs and/or emergencies.
• Ability to take charge and direct people in a calm and professional manner.
• Ability to work under pressure of deadlines in a demanding environment.
• Strong working knowledge of computer systems and software including word processing, spreadsheet, and ticketing software.
• Initiative and ability to work independently and as part of a team.
• Knowledge of ADA regulations for public assembly.
• Certification or willingness to be certified in CPR/AED/First Aid Training.
• Possess strategic problem-solving skills.

EDUCATION:

• Minimum Bachelor’s degree.
• Minimum Bachelor's degree in Music or Theatre, preferred.

PHYSICAL DEMANDS:

Prolonged sitting in front of computer. Walking, talking, hearing, pulling, bending, may carry 25 pounds of objects/material, not exposed to extreme noise level, use hands to finger, handle, or feel, reach with hands or arms, stoop, kneel.

APPLICATION PROCEDURE:

CSU Fullerton, Auxiliary Services Corporation (ASC) is an Equal Opportunity/Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at [phone].

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the ASC. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current ASC employees who apply for the position.