Classroom Technology Support Specialist (Technology Support Specialist II)

Sonoma State University; Rohnert Park (CA); On-site; USD 65,000 - 73,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

CalPERS retirement

Tuition waiver

Paid holidays

PSLF employer

Job summary

Sonoma State University seeks a Classroom Technology Support Specialist to provide advanced technical support and consultation for campus classroom technologies. Under supervision of the CTET Director, you will coordinate with academics, IT, and vendors to ensure reliable access to systems, data, and applications.

You will handle Tier I and II support, run workshops for faculty on technical and pedagogical topics, and contribute to the use of Canvas, Zoom, Panopto and other ed tech tools.

Qualifications

• Bachelor’s degree in computer science, educational technology, communications, or related field, or equivalent coursework.
• Ability to apply technical judgment to standard and nonstandard applications and systems.
• Three years of classroom technology experience preferred.
• Strong proficiency with Mac OS X and Windows; adept with Microsoft Office and Google Suite.

Responsibilities

• Provide advanced technical support and consultation for classroom technologies.
• Lead workshops and trainings for faculty on technical and pedagogical topics.
• Support CTET help desk with basic (Tier I) academic technology assistance.
• Collaborate with campus units and external vendors to maintain systems.

Skills

Mac OS X

Windows OS

Microsoft Office

Google Suite

Problem-solving

Education

Bachelor's degree or equivalent coursework

Tools

IPLink hardware

Extron devices

Zoom

Canvas

ChatGPT

Job description

Job Summary

Under general supervision of the Director of the Center for Teaching and Educational Technology (CTET), with additional lead work direction from the CTET Lead Classroom Technology Coordinator, the Classroom Technology Support Specialist (CTSS) provides advanced technical support and consultation to the university community, ensuring seamless access to systems, data, and applications. The incumbent works collaboratively with CTET’s academic technology support team, the Division of Academic Affairs, academic departments and faculty, and other campus partners such as Information Technology to oversee and actively maintain Sonoma State University (SSU) classroom technologies.

The incumbent provides direct support for all classroom technology in campus general assignment classrooms, including both basic (Tier I) and advanced (Tier II) technical support, and collaborates with colleagues and external vendors as necessary to facilitate support. The incumbent provides basic (Tier I) support for all academic technology at CTET’s help desk. Under the direction of CTET leadership, the incumbent consults with other campus units on special projects related to audio-visual needs. The incumbent supports the effective use of educational technology tools by leading workshops and trainings for faculty on both technical and pedagogical topics.

SSU classroom technologies include but are not limited to: Audio-visual control systems, IPLink hardware, Extron Technology devices, Windows and Apple OS desktop and laptop computers, data projectors and other projection equipment, video presentation systems, cables and adapters, audio-visual recording systems (including lecture capture systems), video playback systems, sound reinforcement and amplification systems, and video conferencing platforms (e.g., Zoom). SSU academic technologies include but are not limited to: Canvas, Zoom, Panopto, and ChatGPT.

Key Qualifications

The incumbent is required to possess a working knowledge of classroom technology management and support, including functions of equipment, tools and software necessary to access and configure equipment. This foundation would normally be obtained through a bachelor’s degree in computer science, educational technology, communications, or a related field, or similar certified coursework in applicable fields of study. The incumbent must have acquired the requisite skills and knowledge to be able to demonstrate competence in independently applying technical judgment to standard and nonstandard applications and systems, solving a wide range of problems and developing practicable and thorough solutions. Three years or the equivalent of working experience with classroom technology systems is highly preferred. High proficiency with standard office productivity software such as Microsoft Office and Google Suite, and thorough knowledge of Mac OS X and Windows operating systems and hardware, with the ability to troubleshoot malfunctions, is required.

Salary and Benefits

This is a full time, exempt position, which will lead toward permanent status following the successful completion of a probationary period. Step placement will be determined based on relevant qualifications and professional experience and be in the range of $5,787 to $6,517 per month (step 1 - step 7). The CSU Classification Step Range for this position is $4,626 - $6,739 per month (step 1 - step 20).

This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 15 paid holidays are offered each year. Sonoma State University is also a Public Service Loan Forgiveness Program (PSLF) Employer. For eligible employees, CSUEU collective bargaining agreement Article 17.10 will be honored.

About Sonoma State University

Sonoma State University is committed to achieving excellence through teaching, scholarship, learning and inclusion. In line with the university’s Strategic Plan and Seawolf Commitment, its values include diversity, sustainability, community engagement, respect, responsibility, excellence and integrity. The university strives to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect, and encourages innovation, experimentation and creativity, as well as contributions to equity and inclusion, in the pursuit of excellence for all members of the university community.

Equal Opportunity & Mandated Reporting

The University is an Affiliated Action/Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. This position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Employment Eligibility & Conditions

As part of the CSU system, Sonoma State University is a State of California employer, and the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for this position. Applicants will be required to disclose, under Education Code 89521, whether they have received a final administrative or judicial decision determining that they committed sexual harassment within the last seven years, only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release authorizing the CSU to obtain information from current and former employers concerning any substantiated allegations of misconduct. Sonoma State University is not a sponsoring agency for staff positions (i.e., H-1B visas). Positions are posted for a minimum of 14 calendar days.

Annual Reports & Safety Information

Sonoma State University’s Annual Security Report includes summaries of institutional policy relating to campus safety, drug and alcohol use, sexual assault, and other matters, and is published in compliance with the Clery Act. It includes three years of certain crime statistics that occurred in Clery Act defined geography; a paper copy may be requested by emailing the Clery Compliance and Safety Office at [e-mail]. Pursuant to the Higher Education Opportunity Act, the university also publishes an Annual Fire Safety Report disclosing statistics for fires within student housing facilities over three years and describing fire safety policies and procedures; a paper copy is available upon request from Residential Education and Campus Housing at [e-mail].