Classroom Resources Manager

Columbia University; New York (NY); On-site; USD 80,000 - 85,000; Full time

Job summary

Columbia University Irving Medical Center is seeking a Classroom Resources Manager to coordinate classroom usage for academic and non‑academic activities and to manage locker assignments. You will analyze utilization, propose solutions, and work with stakeholders to ensure efficient space use.

Reporting to the Associate Director of Administration, the role requires strong communication, project coordination, and data analysis skills, with a focus on customer service and cross-functional

Qualifications

• Requires a bachelor’s degree and 4 years of experience or equivalent.
• Excellent communications, analytical, and problem-solving skills.
• Strong proficiency with Microsoft Office and database management; experience with academic scheduling tools, such as 25Live, preferred.

Responsibilities

• Gather classroom needs for all terms and assign classrooms via 25Live; review non-academic requests.
• Conduct regular space walkthroughs 2-3 times weekly to identify issues.
• Serve as primary contact for classroom and space-related concerns with high customer service.
• Coordinate complex space utilization issues with stakeholders to balance needs.
• Monitor conditions and escalate issues impacting functionality or occupancy.
• Manage 25Live trainings and collaborate with external vendors and campus partners.
• Track scheduling metrics and generate reports for leadership.
• Maintain documentation for scheduling, space utilization, and locker management.
• Manage CUIMC student locker inventory and respond to requests.

Skills

Communication skills

Analytical skills

Problem-solving

Customer service

Education

Bachelor's degree

Tools

25Live

Path9

Power BI

Excel

Access

Job description

• Job Type: Officer of Administration


• Bargaining Unit:


• Regular/Temporary: Regular


• End Date if Temporary:


• Hours Per Week: 35


• Standard Work Schedule:


• Building: 50 Haven Avenue


• Salary Range: $80,000- $85,000

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Summary

Reporting to the Associate Director of Administration, the Classroom Resources Manager is responsible for coordinating the usage of Columbia University Irving Medical Center classrooms for academic and non-academic activities, as well as maintaining and managing CUIMC student locker assignments. The Classroom Resources Manager should be a problem-solver who can analyze academic space utilization and recommend solutions to respond to changing demands for academic and meeting space needs.

Responsibilities

Primary responsibilities include, but are not limited to, the following:

• Gathering information from all CUIMC schools and programs regarding their academic classroom needs for all three academic terms, taking into consideration student count, time of day, and days/week; manipulating this information to assign the appropriate classrooms via 25Live, a scheduling application; reviewing and approving all non-academic scheduling requests via 25Live. Serving as a central point of contact for faculty, staff, students, administrators, and campus partners regarding classroom scheduling, space availability, utilization, and related operational needs.
  
  
  
  • Conduct regular classroom walkthroughs and physical space inspections 2-3 times per week to identify operational, maintenance, safety, and utilization issues.
  
  
  • Serve as the primary point of contact for classroom and space-related concerns, providing a high level of customer service and support to faculty, staff, students, and visitors.
  
  
  • Facilitate, coordinate, and resolve complex space utilization and scheduling issues by collaborating with stakeholders and balancing competing needs.
  
  
  • Mediate conflicts, troubleshoot operational challenges, and implement solutions to ensure efficient and effective use of classroom and shared spaces.
  
  
  • Monitor classroom conditions and proactively escalate or address issues impacting functionality, occupancy, or user experience. 35%
  
  
  
  


• Managing the 25Live classroom scheduling application; working with CollegeNet (external vendor) as well as campus partners to make ongoing improvements to the application for maximum scheduling and customer service effectiveness; conducting 25Live trainings for new users. Coordinating cross-functional projects and initiatives involving academic departments, Facilities, Classroom Technology Support, Space Planning, external vendors, and other campus partners. 20%
  


• Tracking, aggregating, and analyzing classroom scheduling and utilization metrics; generating and distributing regular reports to key internal and external stakeholders, including Facilities Management, Classroom Technology Support, Space Planning, and CUIMC Administration. Developing reports, dashboards, and presentations that communicate scheduling activity, space utilization trends, operational needs, and recommendations to leadership and key stakeholders. Supporting process improvements, system enhancements, and technology initiatives that improve scheduling efficiency, space management, and user experience. Maintaining accurate documentation, records, procedures, and training resources related to classroom scheduling, space utilization, and student locker management. 20%
  


• Managing CUIMC student locker inventory using Path9 student locker software; serving as primary contact for both student requests and vendor support. 15%


• Coordinating with CUIMC schools/colleges/departments to maintain an inventory of all classrooms and meeting spaces available across the medical center; collaborating with key personnel to address and facilities- or audiovisual-related issues in classroom spaces. 5%


• Managing special projects and additional duties as assigned. 5%
  

Minimum Qualifications

• Requires a bachelor’s degree and 4 years of experience or equivalent years of related experience.


• Excellent communications, analytical, and problem-solving skills.


• Strong proficiency with Microsoft Office and database management; experience with academic scheduling tools, such as 25Live, preferred.

Preferred Qualifications

• Experience working in academic scheduling or space planning in higher education, health care, or other complex environments is highly desirable.


• Possess a sense of humor, can-do attitude, and a commitment to teamwork.


• Highly proficient with Excel and/or Access spreadsheets (particularly to track outcomes and conduct analysis.


• Demonstrated experience working with Power BI preferred.


• Managing multiple priorities and time-sensitive projects while providing effective customer service, resolving operational issues, and maintaining strong relationships with stakeholders.


• Experience with project management, process improvement, data analysis, reporting, and system implementation in a higher education, healthcare, or similarly complex environment.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.