Description
The Class Experience & Talent Leader is the cultural heartbeat of our facility. You are responsible for building a world-class team of instructors, cultivating an inclusive and magnetic member community, and ensuring our studios always deliver a flawless, sensory-rich workout environment.
Requirements
Role and Responsibilities
- Recruit, audition, onboard, coach, and evaluate group exercise instructors, including cycle, yoga, and studio-based formats.
- Conduct regular class observations and audits, providing ongoing feedback on cueing, musicality, programming, energy, member engagement, and overall instructional quality.
- Foster instructor development through mentoring, training, and performance improvement initiatives.
- Oversee the cleanliness, organization, safety, and presentation of all fitness studios and group exercise spaces.
- Ensure all fitness equipment, sound systems, lighting, and studio technology are operational and support an exceptional participant experience.
- Maintain a visible presence in fitness areas, building strong relationships with members and creating a welcoming, inclusive environment.
- Assist members in selecting programs and classes that align with their health and wellness goals.
- Respond promptly and professionally to member feedback, concerns, and service recovery opportunities.
- Plan, coordinate, and execute special events, workshops, challenge programs, master classes, and community-building initiatives.
- Collaborate with marketing and branch leadership to promote programs and increase participation, retention, and member engagement.
- Manage group exercise schedules and instructor assignments to ensure full program coverage.
- Maintain a reliable substitute instructor pool and coordinate emergency coverage to minimize schedule disruptions and prevent class cancellations.
- Monitor class attendance, participation trends, and member feedback to identify opportunities for program enhancement and growth.
- Ensure compliance with YMCA standards, risk management practices, safety procedures, and instructor certification requirements.
- Support branch goals related to membership growth, engagement, retention, and overall wellness program performance.
Qualifications and Education Requirements
- 2+ years of experience leading, auditing, or mentoring group fitness instructors (Studio, Cycle, or Yoga formats).
- Current Group Fitness Certification (ACE, AFAA, NASM) or a specialized modality certification (e.g., 200-hour RYT for Yoga).
- Current CPR/AED certification.
- A high standard for facility presentation, cleanliness, and audio/visual setup.
- Magnetic personality with a proven track record of resolving customer complaints and building strong, diverse community relationships.
Part Time Benefits
We offer a competitive compensation and benefits package, which includes
- paid sick leave
- a legal plan
- disability insurance
- life insurance
- 12% retirement benefits upon eligibility
- a 403 (b) plan
- an employee assistance program
- professional development opportunities
- Metro Y program discounts
- complimentary use of YMCA facilities.